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New Reviewer
Jan 18, 2022
Mohammad B Pap
Complain
1.0
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The manager of Lufthansa Beirut airport his name is Mustafa, He forced me to pay an extra amount of weight by the porter, he prevented me from riding the plane and threatened me
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Jul 05, 2022
PissedConsumer2206186
#2206186
All other freight in the world is shipped priced by weight and volume. Why should people and their belongings be any different ?
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2
0
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ID
#3268580
Review #3268580 is a subjective opinion of poster.
Location
Dorval, Quebec
Loss
$1500
Preferred solution
Apology
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Most helpful review
This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New Reviewer
Dec 26, 2022
ETIENNE B Ohs
WRONG SEATS AND LOST OF ITEMS
Good day, We would kindly like an refund of our booked tickets. 1. Attached is our booking confirmation – our booking was confirmed and seats was reserved. 2. We had to pay extra because it is for extra leg space. 3. We needed the extra leg space as we travel with an…
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ID
#4246370
Review #4246370 is a subjective opinion of poster.
Cons
Bad customer service
Loss
$500
Preferred solution
Full refund
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Jan 25, 2023
PissedConsumer4321834 of Etobicoke, Canada
Terrible customer service
1.3
Still awaiting Customer Services to reply to my emails. My refund claim was approved in June 2022 and still waiting for the bank deposit. Absolutely appalling service. Is it their policy to ignore customers to the point that they get so angry and frustrated that they give up seeking answers and compensation for late departures and missed connections? I was Lufthansa customer for over 40 years, flying from Canada to Europe at least twice a year, but this year I will not be using this terrible airline. Stay away from this overpriced, unreliable and totally disorganized airline.
User’s recommendation: Donรขยยt use Lufthansa.
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ID
#4321834
Review #4321834 is a subjective opinion of poster.
Location
Etobicoke, Ontario
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Verified Reviewer
New Reviewer
Jan 25, 2023
Seinab K
Issue with transactions
1.0
Hi My name is seinab I have tried to do a booking on lufthansa.com due to technical issues on the web my booking never went through. To my surprise i got charged 6 times on my visa of an amount of 1011.33 dollars. The transaction is still in pending and i am contacting you to cancell this as soon as possible. I have also called multipal times before trying to book and i got confirmed that there is issues with the line and web on lifthansa at this moment. Everytime i call the phone they hand up after 3 min and noone was able to furthure help me. I want my money back as soon as possible.
User’s recommendation: Dont book with lufthansa.
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ID
#4321506
Review #4321506 is a subjective opinion of poster.
Preferred solution
Full refund
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Jan 23, 2023
PissedConsumer4315994 of Vaudreuil-Dorion, Canada
Appareil CPAP sรขยยajoute-t-il รย une petite valise dans lรขยยhabitacle? Quelle dimension maximum peut avoir cette petite valise qui nous accompagne dans lรขยยhabitacle?
J’ai essayรยฉ d’avoir rรยฉpondu รย mes questions et รย chaque fois que la ligne du tรยฉlรยฉphone a รยฉtรยฉ coupรยฉe, c’est รย dire5fois
User’s recommendation: Rรยฉpondre et maintenir la communication sinon rappeler le client.
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#4315994
Review #4315994 is a subjective opinion of poster.
Location
Vaudreuil-Dorion, Quebec
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New Reviewer
Jan 23, 2023
Hanan H Muq
One month passed and still I couldnรขยยt reach any one to help or any news about my missing bag with Lufthansa,any suggestions please
On 15th Dec2022,My flight from Munich to London Heathrow Was canceled and they refused to give back my bag and till no no any news or no any one from this company contact me or tell me anything about my bag,help please
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ID
#4315564
Review #4315564 is a subjective opinion of poster.
Preferred solution
I need my bag,is that too much its my right but i see they donรขยยt care
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Jan 21, 2023
PissedConsumer4313215 of Vancouver, Canada
Compensation code not working
Hello, Thank you so much for following up. We have sent our banking information and are still waiting for the funds to be paid/wired to us. Kind regards, Rostislav Ananiev
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#4313215
Review #4313215 is a subjective opinion of poster.
Location
Vancouver, British Columbia
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Jan 20, 2023
PissedConsumer4308918 of Mumbai, India
Cancellation for one ticket
The exicutive couldn’t help me as the money was in Indian rupees so he couldn’t cancel the ticket for one passenger
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ID
#4308918
Review #4308918 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
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Verified Reviewer
New Reviewer
Jan 19, 2023
Alexandra V Wxe
Terrible Customer Service
1.3
I wish i could have avoided booking/dealing with LH. Cust.Service is terrible and non-existent. Been a loyal customer for 15+ years, but lately have been disappointed not only with the services on board but the overall experience. Changes to booked trip are…
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Jan 21, 2023
PissedConsumer2300228
#2300228
You may have rights that entitle you to a 600 Euro refund for canceled or delayed flights. Use link below to see if you qualify. https://bit.ly/canceledflights
Reply
1
0
ID
#4307631
Review #4307631 is a subjective opinion of poster.
Pros
Flying to destinations that are needed for me and my family
Cons
Being re-booked with eurowings
Customer service and on board
Loss
$3
Preferred solution
Full refund
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Jan 18, 2023
PissedConsumer4305744 of Kamloops, Canada
My prepaid seats vanished!
1.0
They were unable to help me. I have called them twice. Both times I got disconnected before we finish the call.
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ID
#4305744
Review #4305744 is a subjective opinion of poster.
Location
Kamloops, British Columbia
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New Reviewer
Jan 18, 2023
Ednah M
Buy ticket to new york
No answer to my call. What number should I call please. My email is ednahnmadu@***.com. I am trying to buy the ticket from Lagos to new york that leaves tonight
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ID
#4304339
Review #4304339 is a subjective opinion of poster.
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Verified Reviewer
New Reviewer
Jan 17, 2023
saba K Tyb
I want to rebook
No one helped me,I missed my flight,there is no one from lufthansa at dubai airport to guide what next I should do.When I called customer care..they made me hold for long time asked my details twice and did nothing
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ID
#4303909
Review #4303909 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Full refund
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Jan 16, 2023
PissedConsumer4300639 of Vancouver, Canada
Flight delays/missing flight /over garages for one bag 750.-$ FLIGHT DELAED 3500$ lost on hotel and transportation and food
trying to contact you for long time !!! flight was canceled and rebooked from lufthansa 6 days later looking for compensation for hotel , transportation and food we lost christmas had no help at all at the airport from nobody and lufthansa did not assisted us with service,or awnsered no calls they rebooked us at least
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ID
#4300639
Review #4300639 is a subjective opinion of poster.
Location
Vancouver, British Columbia
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Jan 16, 2023
PissedConsumer4299247 of Drogheda, Ireland
I have tried to get compensation as our suitcases never arrived for a holiday last November. We submitted our claim accompanied by receipts and have received no satisfaction.
As above. We are still waiting for compensation for the purchase of essential items for our holiday as our suit cases never arrived
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ID
#4299247
Review #4299247 is a subjective opinion of poster.
Location
Drogheda, Louth
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Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
May 25, 2020
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New Reviewer
Jan 15, 2023
Siavasch R
Lรยถschen meine Daten gemรยครย Datenschutzgesetz StVO & DSGVO
Bitte um lรยถschen meine Daten und Informationen ,da ich ausversehen satt Lufthansa zu Ihnen geschickt habe! Ich bitte um Bestรยคtigung, Mit freundlichen Grรยผรยen Siavasch Ramin
User’s recommendation: Lรยถschen meine Daten gemรยครย Datenschutzgesetz StVO & DSGVO.
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0
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ID
#4297842
Review #4297842 is a subjective opinion of poster.
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New Reviewer
Jan 15, 2023
Meena S Nqq
Bad experience
2.0
From The day1, booking Lufthansa airline it has become hassle. I have paid for the check in luggage from Bangalore to London Heathrow. There was a delay in take off and hence it was greatly affected to get the transit flight in Frankfurt. I accept the delay but the airline should have arranged to commute from that place to the next transit gate. It was hectic and the baggage was missing in London airport. Reported and waiting still
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ID
#4297060
Review #4297060 is a subjective opinion of poster.
Pros
Flight feeling safe due to pilot service
Cons
Poor customer service
Loss
$500
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New Reviewer
Jan 14, 2023
Kimberley F Ggb
My phone call wasnรขยยt answered
1.0
I am trying to book my seats. I wasnt able to book them at the time I booked my flight. I booked through Air Canada and Lufthansa is a codeshare.
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ID
#4295057
Review #4295057 is a subjective opinion of poster.
Preferred solution
To book my seats
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