142 Cozy Maid Reviews | cozymaid.com

Most helpful review

New Reviewer

May 25, 2022

Taryn J Run

Unsatisfied

Kerra showed up to my house high. 40 mins after scheduled time. Lets start there. She did not read any of the cleaning notes. She had no cleaning supplies. No broom. No mop. No vacuum. She threw water in both bathrooms that I have vinyl floors and just left it there. I…

View full review

Comment

Helpful

3

Not helpful

1

Report

1 comment

Oct 25, 2022

PissedConsumer2269394

#2269394

Same experience… they are TERRIBLE!

Reply

0

0

Featured

ID

#3609402

Review #3609402 is a subjective opinion of poster.

Location

Fort Worth, Texas

Cons

Smell like illegal substances

Horrible customer service

Unaware of cleaning maintenance for particular surface

Loss

$175

Preferred solution

Full refund

Share

Share

Tweet

Advertisements

Nov 24, 2022

Yohannes Zhi

I was charged for no reason

1.0

I was charged for no reason it has happened to me before but that time they have adjusted some money with my upcoming cleaner and theres no way to contact with them directly

Comment

Helpful

0

Not helpful

0

Report

ID

#4167148

Review #4167148 is a subjective opinion of poster.

Preferred solution

Full refund

Share

Share

Tweet

Nov 23, 2022

Shauna P Pma

Service issue

Purchased a 6 hour voucher, made an appointment for 6 hours the woman cleaned for 3. Didnt do the stuff on the list and didnt clean one of th bedrooms at all

Comment

Helpful

0

Not helpful

0

Report

ID

#4165653

Review #4165653 is a subjective opinion of poster.

Preferred solution

Price reduction

Share

Share

Tweet

Advertisements

Nov 23, 2022

Madhuri S Xle

Show you a price and charge you something very different…beware

1.0

This was my second time engaging the services of Cozy maids. I thought quite a bit before leaving a review, but then when I saw how outrageous I have been charged for a lousy cleaning service. first off, the cleaner was at my place for 5.25 hr (from 1:00pm to 6:15pm),…

View full review

Comment

Helpful

0

Not helpful

0

Report

ID

#4164941

Review #4164941 is a subjective opinion of poster.

Loss

$250

Preferred solution

Full refund

Share

Share

Tweet

Nov 22, 2022

Marylin M Gax

Ask about my Groupon cleaning g

I bought a groupon for 2 hr cleaning for $59-…I went to schedule it, and their site said I was refunded for $49-. I do not even see that as a credit in my account. I can not get a hold of anyone. Why was I refunded and not able to book? Why only $49-? Why dont I see my credit? Scam.

Comment

Helpful

0

Not helpful

0

Report

ID

#4163703

Review #4163703 is a subjective opinion of poster.

Cons

Cancelled my groupon and took my money

Loss

$59

Preferred solution

Full refund

Share

Share

Tweet

This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nov 17, 2022

Melanie M Ckn

The company never came

1.0

I accidentally typed in my phone number wrong, and they never showed up. They marked it as a lock out. They have an app they text you on but it doesn’t send any notifications, so I had no way of knowing. The worst part about it, is they communicate through emails only. No phone number to call. I got a refund from Groupon as soon as I could and locked my credit card.

User’s recommendation: The worst part is no phone number to call.

Comment

Helpful

0

Not helpful

0

Report

ID

#4152292

Review #4152292 is a subjective opinion of poster.

Location

Aurora, Colorado

Share

Share

Tweet

Nov 14, 2022

Sonya M Dsv

They are dishonest

1.0

I bought a Groupon and when I went to redeem it they asked for my CC and when o was checking out they were going to charge me and not honor the voucher. I had bought one before as a gift, so I decided to buy one for my self and they wouldnt honor it. Bunch of scammers.

User’s recommendation: No way.

Comment

Helpful

0

Not helpful

0

Report

ID

#4144182

Review #4144182 is a subjective opinion of poster.

Loss

$89

Preferred solution

Deliver product or service ordered

Share

Share

Tweet

This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nov 05, 2022

Hanna G Wuv

Cannot talk to a CozyMaid Representative if you have any issues

2.5

Prices are ok with a coupon. Service was ok – improvements can be made. My maid was very nice in person, but not very communicative in texts. I would try the service again as I believe in second chances. I booked a 6hour service and was very clear and practical of what…

View full review

Comment

Helpful

0

Not helpful

0

Report

ID

#4126137

Review #4126137 is a subjective opinion of poster.

Preferred solution

Apology

Share

Share

Tweet

Oct 31, 2022

PissedConsumer4114669 of Brownsburg, IN

Cleaning person did not show up

I feel that CozyMaid is a scam. I read that this is not the first time that this has happened where you make a reservation and no one shows up.

Comment

Helpful

0

Not helpful

0

Report

ID

#4114669

Review #4114669 is a subjective opinion of poster.

Location

Brownsburg, Indiana

Share

Share

Tweet

Companies Similar to Cozy Maid

Molly Maid

1.5

240 Reviews

“My credit card was charged more than $300 for a one-time cleaning. The first time I ever heard or saw…“

Tidy

1.3

196 Reviews

“So a very pretty hand delivered flyer is on my door and the services offered for home cleaning seem a…“

Bubbly Cleaning

1.1

11 Reviews

“Cleaners are responsible for issuing a refund when they blatantly lie about the hours spent cleaning….“

American Cleaning Crew

0.0

8 Reviews

“First the window was 10-1, they did not show until 2. No phones calls to say they would be late. They…“

See more Cleaning Services Businesses ›

This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Oct 28, 2022

Melissa T Rrt

Appointment issues

1.0

I mean its simple. I was supposed to work with Linda. She pushed the time back to 3. I let that slide then she waited until 2:58 to tell me she wasnt going to make it. Just unprofessional and dont consider backups or trying to get their job done.

User’s recommendation: Do not use.

Comment

Helpful

0

Not helpful

0

Report

ID

#4108978

Review #4108978 is a subjective opinion of poster.

Location

Stockbridge, Georgia

Preferred solution

Apology

Share

Share

Tweet

This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Oct 28, 2022

Melissa T Qdn

Unprofessional and Not Prioritized

1.0

I was supposed to have Linda as my cleaner today @ 3pm. But let me take it back, I originally needed the appointment for 10-28-22 at 1 pm but AFTER they accepted it the cleaner said she needed to change the time to 3 (didnt even explain why). Tried to compromise and…

View full review

Comment

Helpful

0

Not helpful

0

Report

ID

#4108800

Review #4108800 is a subjective opinion of poster.

Location

Stockbridge, Georgia

Preferred solution

Apology

Share

Share

Tweet

Oct 28, 2022

PissedConsumer4108462 of San Jose, CA

FRAUD

1.0

This program is not only a scam to the customers, but to the cleaners. When I signed up for the program, I was shown a faded and crossed out hourly rate for my cleaner’s time as being $56/hr. She told me herself that she has never charged more than $28/hr, and she was…

View full review

Comment

Helpful

0

Not helpful

0

Report

ID

#4108462

Review #4108462 is a subjective opinion of poster.

Location

San Jose, California

Share

Share

Tweet

Oct 25, 2022

PissedConsumer4102876 of Ukiah, CA

I need cleaning services

Still nothing I haven’t received a call or a text this is my 2nd time trying this service and still nothing how do you take people money and not do a service

Comment

Helpful

0

Not helpful

0

Report

ID

#4102876

Review #4102876 is a subjective opinion of poster.

Location

Ukiah, California

Share

Share

Tweet

New Reviewer

Oct 25, 2022

Shamili M

No show from 2 days

1.0

This is absolutely fraud, cleaner cancels on you and then when u try to reschedule same cleaner accepts and again no show .. they wont answer ur calls no they have a good customer support . Worst company ever. You should pay back double for canceling multiple times , wasting time of customers

User’s recommendation: I would give a zero rating if possible.

Comment

Helpful

0

Not helpful

0

Report

ID

#4102087

Review #4102087 is a subjective opinion of poster.

Preferred solution

Full refund plus additional money for wasting my time

Share

Share

Tweet

New Reviewer

Oct 25, 2022

Kimberly B Hnt

Poor services provided and didn’t stay full 3 hours paid for

1.0

I bought a Groupon with Cozy Maid as a gift for my mothers birthday, for 3 hours of cleaning. Barbara was to be there at 1 pm. She didnt show up until after 3 and left at 5:15!!! The service was HORRIBLE! Didnt even vacuum the living room, bathrooms were not cleaned,…

View full review

Comment

Helpful

1

Not helpful

0

Report

ID

#4101768

Review #4101768 is a subjective opinion of poster.

Pros

No pros arrived late left early

Cons

Poor products arrived more than 2 hours late

Rotten cleaning job

Loss

$89

Preferred solution

I want a different cleaner to go out and actually CLEAN my mom’s house. If you can’t do that, then I want a full refund.

Share

Share

Tweet

This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New Reviewer

Oct 21, 2022

Emily D Mcz

Refund or redue

My cleaner was scheduled for a 7 hr cleaning came at 9 and then left at 1. She did not clean the stove, and fridge like I requested or the kitchen floors. I brought up a few things she missed while she was there and she dismissed me and left. I want a refund or to have a new cleaner come in and stay for the time I paid for and clean the items I requested.

Comment

Helpful

1

Not helpful

0

Report

1 comment

Oct 25, 2022

PissedConsumer2269397

#2269397

They are horrible! Same situation. Just looked and they have a rating of 1.3 stars out of 5

Reply

0

0

ID

#4094007

Review #4094007 is a subjective opinion of poster.

Cons

Did not do what was requested

Loss

$42

Preferred solution

Full refund

Share

Share

Tweet

Why Trust Reviews on PissedConsumer?

Professional auto and live moderation
100% user-generated content
Equal opportunity and protection
Zero tolerance for fake reviews
Verified content

For more information read
Blog article

Prev
1
2
3
4
5

10
Next

Found At: 142 Cozy Maid Reviews | cozymaid.com

Leave a comment

Leave a Reply