2.1K Securtel Reviews | securtel.us

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Sep 13, 2022

Brenda W Ucn

Resolved: Accidently subscribed to the wrong telephone service. Tried for several hours to talk to a customer service representative went through lots of crap because of poor quality or They couldnunderstamean,

1.0

Update by user Oct 13, 2022

Company fixed the issue and I have been provided with partial refund. Although I didn’t even use it and ordered by mistake they charged me 14.00 to give me my refund .

That was only after I filed a complaint through this website.

Wouldn’t recommend this to anyone. Not a credible trustworthy company.

Original review posted by user Sep 13, 2022
All I wanted to do was cancel my transaction because it was wrong service for me. Just charged me 45 dollars. I’m 68 n don’t understand all this computer stuff . I don’t need 3 mo. Service. Please issue me a credit back to my card ASAP. thanks

User’s recommendation: No probably not.

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ID

#3955557

Review #3955557 is a subjective opinion of poster.

Location

Cashiers, North Carolina

Pros

Easy to take my money without verifying tge amount

Preferred solution

Full refund

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Nov 24, 2022

PissedConsumer4167150 of Ondo, Nigeria

Why was my account frozen?

My account was frozen without no reason like wtf is that? I dont know why my account was frozen and i want you to unfreeze it now

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#4167150

Review #4167150 is a subjective opinion of poster.

Location

Ondo, Ondo

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Verified Reviewer

Nov 22, 2022

Stanley w Mqk

Taking money from my account

This is fraudulent company that takes your money and phone number you call doesn’t answer it just says goodbye and hangs up

User’s recommendation: Don’t trust this company.

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ID

#4162532

Review #4162532 is a subjective opinion of poster.

Loss

$46

Preferred solution

Full refund

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Nov 21, 2022

PissedConsumer4161142 of Dalton, GA

Refund money

1.0

It’s *** can’t find a number to call to get a refund . Website never tells you anything. And stll after 2 hours can’t find a damn number to get a refund

User’s recommendation: Don’t do it.

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#4161142

Review #4161142 is a subjective opinion of poster.

Location

Dalton, Georgia

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Nov 21, 2022

Kaylene S Gdo

If I could give a zero star, I would have. False

1.0

I was misadvised and lied to of exactly what these services entail. I was charged $45 and change for an inmate who was only staying for a 7day sentence so why would I ever pay for a 90 day service does not even make sense. I was advised I was “paying as I receive…

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ID

#4160315

Review #4160315 is a subjective opinion of poster.

Cons

I did not request the services i was billed for

Loss

$46

Preferred solution

Full refund

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Nov 13, 2022

PissedConsumer4142033 of Peachtree City, GA

Refund

I need a refund. I was charged $45.98 on my card without my consent and permission. All I did was make an account

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#4142033

Review #4142033 is a subjective opinion of poster.

Location

Peachtree City, Georgia

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Nov 09, 2022

PissedConsumer4133385 of Terre Haute, IN

Accidentally purchase

They charged my card 45.98 without my knowledge or consent. They asked my info while I was trying to put $ on a friend’s account.

User’s recommendation: Don’t even click on this site. It charges you without giving you informing you first.

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#4133385

Review #4133385 is a subjective opinion of poster.

Location

Terre Haute, Indiana

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Nov 02, 2022

PissedConsumer4117909 of Rensselaer, NY

Refund $45.98

I tried adding money to my phone to be able to speak to my loved one and it took way more money I only wanted to add $20 but instead it charged me $45.98

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#4117909

Review #4117909 is a subjective opinion of poster.

Location

Rensselaer, New York

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Verified Reviewer

Oct 27, 2022

Linda W Bdt

Refund and hidden fees not authorized

1.0

scammy business practices. i called the number to securusTech and set up an account for 19.99 to be taken off my card. i tried to use the service unsuccessfully. thats how i found out that they took 45.99 or so off of my card. i called. the lady said this is securus…

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ID

#4106485

Review #4106485 is a subjective opinion of poster.

Location

Hearne, Texas

Pros

No pros even cs is bs

Cons

Ok you suck hard

Loss

$15

Preferred solution

the 14.99 hidden fee that you dont allow me to access in your menu list.

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New Reviewer

Oct 23, 2022

Alyssa d Seo

Charged multiple times

1.0

It never gave me a option to choose amount of money nor did it tell me how much it was taking and now I have four pending transactions for it.

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1 comment

Oct 27, 2022

Linda W Bdt

#2270474

we should file a class action

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0

0

ID

#4097759

Review #4097759 is a subjective opinion of poster.

Preferred solution

Full refund

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New Reviewer

Oct 22, 2022

Letha P Tqr

Refund $45.98

1.0

The website never once indicated it was going to charge me any money nor did I give my permission to charge my card. They robbed me for 45.98. Securtel is a complete scam.

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1 comment

Oct 27, 2022

Linda W Bdt

#2270457

we should start a class action

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0

0

ID

#4095953

Review #4095953 is a subjective opinion of poster.

Cons

Everything was absolutely horrible

Loss

$46

Preferred solution

Full refund

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New Reviewer

Oct 22, 2022

Abdul S Xdz

I would like to have a refund for my 45.98

Cancellation n refund I realized it was the wrong phone company n now no one is answering the phone .

User’s recommendation: Don’t do it.

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ID

#4095808

Review #4095808 is a subjective opinion of poster.

Preferred solution

Full refund

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Oct 16, 2022

PissedConsumer4081584 of San Antonio, TX

Did not recieve my package

I haven’t received my package received a picture of a package that was never seen. I live in a three story apartment building so why would my package be lifted outside of the building that is poor business

User’s recommendation: I will never order again.

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#4081584

Review #4081584 is a subjective opinion of poster.

Location

San Antonio, Texas

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New Reviewer

Oct 09, 2022

Emilee Izz

Didn’t mean to make this purchase

I was trying to put money on my wife’s phone calls in jail but I got the wrong company. I want my money backif I don’t get my refund I will

User’s recommendation: I will take legal action if I don’t get my refund.

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ID

#4062649

Review #4062649 is a subjective opinion of poster.

Loss

$46

Preferred solution

Full refund

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Oct 07, 2022

PissedConsumer4057164 of Houston, TX

Didn’t do what they said

Have not received refund as promised. Am still waiting on refund. Shouldn’t take this long.then having trouble contacting them

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ID

#4057164

Review #4057164 is a subjective opinion of poster.

Location

Houston, Texas

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New Reviewer

Oct 03, 2022

William M Ezy

Need help with my refund

Need help with my refund I tried putting some money on a family member account but I did it on the wrong website

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ID

#4045872

Review #4045872 is a subjective opinion of poster.

Pros

Idk

Cons

Idk

Loss

$46

Preferred solution

Full refund

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