424 Benihana Reviews | benihana.com

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Dec 30, 2022

Alex C Dnl

Worst Service Ever

I dine at Benihanas at least once a week if I can if not for sure ever other week for past 10 years I usually go to city of industry location was booked do we went up Arcadia location I went with my family in Christmas Day and turned out to be a Christmas nightmare!!!…

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ID

#4259537

Review #4259537 is a subjective opinion of poster.

Location

Arcadia, California

Pros

Go to city of industry location

Cons

Do not go to arcadia california location

Loss

$150

Preferred solution

Full refund

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New Reviewer

Jan 23, 2023

Ronson Rbd

No We Good now I Was Just Trying To Get My Bday Coupon

I wasnt calling to complain I was Calling For Information About My Bday Coupon. I didnt know how To Make Mine Start Up Again After It Stopped,

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#4316591

Review #4316591 is a subjective opinion of poster.

Location

Detroit, Michigan

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Jan 20, 2023

PissedConsumer4309942 of Whippany, NJ

Gift Card Balances

3.2

I have three Benihana gift cards and all I want to do is determine my balance on the cards. Sounds simple, right? Sent an email last Friday and someone finally responded yesterday (almost a week to respond). Josh asked for the cards’ numbers and pins and I still haven’t heard back. I tried calling several of the customer service numbers and no one answers!!! This is NOT good customer service!!!

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#4309942

Review #4309942 is a subjective opinion of poster.

Location

Whippany, New Jersey

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New Reviewer

Jan 16, 2023

Ayisha Jdy

I no longer work there & im trying get W2 from need change my address

I no longer work there Im trying get W2 from need too change my address because I dont live at my old residence

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#4299335

Review #4299335 is a subjective opinion of poster.

Location

Detroit, Michigan

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Dec 27, 2022

PissedConsumer4250245 of Eden Prairie, MN

Compliment

We were at the MOA on Friday Dec. 23 during the Active Shooter incident and wanted to compliment how the staff handled the situation. Our waitress and the manager were great – we were just leaving but they re-filled our drinks and kept us apprised of any information they had. Also- many of the customers were behaving quite badly toward staff -wanting to leave- police told them NOT TO LEAVE- and the staff handled it well. Someone died and these people were behaving so wrong. Also- thank you for the bullet proof glass in your restaurant.

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#4250245

Review #4250245 is a subjective opinion of poster.

Location

Eden Prairie, Minnesota

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New Reviewer

Dec 27, 2022

Ciara W Vkm

This is a bull *** *** company and very UNPROFESSIONAL AND DIRTY WITH RATS IN THE BACK OF THERE KITCHEN

Never got my check from this establishment and its been over a month and they keep giving me the run around. They still havent paid me and none of the manager are answering me nor are they calling me back

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#4250188

Review #4250188 is a subjective opinion of poster.

Location

Detroit, Michigan

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New Reviewer

Dec 20, 2022

Cy Fcm

Unorganized

So Benihana in Ontario, CA is so unorganized. We had a reservation booked for 8:30 and didnt get seated until 9:30. On top of that we were NEVER served. We sat and waited for a chef until 11:15 once we realized another LARGER party that came in close 10 (clearly way after us) received a chef before we did. The manager BRENDA DIDNT SHOW any compassion or empathy for her customers that had booked a reservation, waited nearly 3 hours and didnt get served. Very unorganized and needs to get it together or needs new management because she BRENDA clearly isnt doing a very good job.

User’s recommendation: Go to Arcadia or someplace else.

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#4234169

Review #4234169 is a subjective opinion of poster.

Location

Rancho Cucamonga, California

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New Reviewer

Dec 18, 2022

Tamieka H

Bad Food,Services and cleanliness

1.8

Food was bland now taste what so ever. Only wanted to replace my rice and did not give me a lid to my to go cup and bathroom was inhumane

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#4227870

Review #4227870 is a subjective opinion of poster.

Pros

No pros

Cons

Several

Loss

$116

Preferred solution

Apology

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New Reviewer

Dec 14, 2022

Jocelynne Qio

Didn’t receive gift card

I haven’t gotten my birthday certificate. Can you tell me when I suppose to receive it? Please email me as soon as possible Thank you.

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#4217692

Review #4217692 is a subjective opinion of poster.

Location

Ypsilanti, Michigan

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Dec 10, 2022

shamika s Cpj

Fraud with Pembroke pines location

BENIHANA PEMBROKE PINES The Shops at Pembroke Gardens, 201 SW 145th Terr., Pembroke Pines, FL 33027 (954) 378-**** Order # 147047****990**** (Note: You do not need this number to pickup) 1 x BENIHANA TRIO(1 x $51.90)=$51.90 1 x Medium 1 x HIBACHI CHICKEN RICE (1 x $6.70)=$6.70 1 x BENIHANA TRIO(1 x $51.90)=$51.90 1 x Medium 1 x HIBACHI CHICKEN RICE (1 x $6.70)=$6.70 SUBTOTAL$117.20 TAX$8.20 TOTAL $125.40 Had to call bank on this matter

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#4206962

Review #4206962 is a subjective opinion of poster.

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New Reviewer

Dec 02, 2022

Dianna C Cpg

Complaint

When we got to Benihana a waited for the chef to come out I explained to him briefly that my daughter was severely allergic to shrimp he told he no problem I understand Then he started cooking the food and then he put the shrimp right in front of my daughter and…

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1 comment

Dec 08, 2022

PissedConsumer2285209

#2285209

If someone has a severe allergy to something that is being prepared along with other foods, all on the same grill, it is probably time to rethink that you are doing!

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ID

#4185965

Review #4185965 is a subjective opinion of poster.

Location

Arcadia, California

Pros

Need professional customer service skills

Loss

$186

Preferred solution

Full refund

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Dec 01, 2022

PissedConsumer4183746 of San Jose, CA

Complaint

We came to Benihana on Monday, which was my birthday. The service was very slow. It took an hour before we got our food after we ate we walked out to the parking lot where there were two cars that have gotten broken into one of the cars was my nieces. We came back in…

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1 comment

Dec 01, 2022

PissedConsumer2283249

#2283249

Why didn’t someone in your party call the police ?

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#4183746

Review #4183746 is a subjective opinion of poster.

Location

San Jose, California

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Nov 28, 2022

PissedConsumer4175212 of Castro Valley, CA

Did not receive my birthday certificate

4.5

I tried calling and getting in touch before my birthday once I saw I had not received the Birthday certificate you send out. Now my birthday has passed, and I really look forward to having dinner at Benihana with my group every year for my birthday. Is there a way I can still get my birthday certificate and find out why I did not receive it.

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1 comment

Dec 04, 2022

PissedConsumer2283846

#2283846

You probably did not eat there enough in the prior year to qualify. They don’t publish that requirement, but it makes sense.

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#4175212

Review #4175212 is a subjective opinion of poster.

Location

Castro Valley, California

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New Reviewer

Nov 26, 2022

JoAnna P Gvf

Terrible customer service.

General manager is a total *** bag. Completely rude and terrible customer service. Restaurant is dirty as well.

User’s recommendation: Go somewhere else.

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#4171209

Review #4171209 is a subjective opinion of poster.

Location

Dearborn, Michigan

Cons

Rude people and service

Slow people and service

Preferred solution

Apology

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Nov 18, 2022

Priscilla A Bfp

Refund

I picked up a 2 go order on 11/8/2022 and soft shell crab was unavailable. I was told by the associate that i would receive a credit to my card but as of today 11/18/2022 the refund still has not been credited. I called several times and was told they would look into it and give me a call back which I never received. My order number was 139561****550**** at the Plymouth Meeting,PA location. Can someone call me back at 267-273-**** regarding this matter? Thanks Priscilla Anthony 267273**** Prisanthony69@***.com

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#4154096

Review #4154096 is a subjective opinion of poster.

Location

Plymouth, Pennsylvania

Preferred solution

Full refund

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Nov 17, 2022

bill t Kmd

Worst restaurant experience

1.3

We ate at Benihanas Short Hills New Jersey last night for my daughter’s 31st birthday. It was the worst experience and worst food we have ever had. It absolutely ruined my daughter’s birthday and we couldn’t wait to leave. The service was absolutely terrible and the…

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1 comment

Nov 17, 2022

PissedConsumer2278380

#2278380

You don’t get a refund. You bring up any issues at the time. How pathetic.

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0

0

ID

#4152351

Review #4152351 is a subjective opinion of poster.

Location

Millburn, New Jersey

Cons

See my complaint above everything was terrible

Preferred solution

Full refund

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