American Electric Power Company [AEP]

when i switched electric companies from DP&L Energy to AEP Energy, i was not informed i could not sign up for budget billing, which i get from DP&L.After calling and being told i would be placed on budget billing, i received bills that were not budget.I just got off the phone with a representative from AEP, that told me if i close out existing account and reopen another account i would be allowed to have budget payments.She than came back and said i couldn’t because DP&L customers, along with several more were ineligible to participate in that program.I am now stuck with this company for 18 months and feel they should disclose this to potential customers.I wouldn’t have chosen them if i would have know this

Found At: American Electric Power Company [AEP] – undisclosed services

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