My AHS contract # is [protected]. The property address is 7303 Baltimore Ave., Apartments 1-4, College Park, MD 20740.
In November I placed two service requests:
11/6/2021: malfunctioning sink faucets in the bathroom of Apt #2. The contractor apparently has ordered new faucets, but has failed to update my tenant as to the order’s status. This order is, therefore, awaiting completion, and not CLOSED as your records indicate. Please amend your record!
11/17/2021: malfunctioning drier in the laundry room serving all 4 apartments. Parts have been ordered, but the contractor failed to update my tenant as to the order’s status.
On 11/8/21 you charged me $100 copay for the first request, and on 11/19 – $100 copay on the second request. Then you wrote me two emails that I still owe you $100/. In my blind trust, I paid the third – and redundant – copay today (12/16).
Why have you even bothered me with the request to pay $100 the third time – you always deduct the copay directly from my credit card on record! You now owe me $100, which should be credited to another service request that I am about to file with you.
Get your records in order: I reside for lengthy periods oversees, such that it is impractical to reach you by phone. I have no time nor the patience for such hassles, and will happily switch to a better home insurance provider!
Get their records fixed and a credit for the third, redundant $100 copay submitted today (12/16/21)
Found At: American Home Shield [AHS]: Reviews, Complaints, Customer Claims, Page 23 | ComplaintsBoard