To who it may concern,
I applied online for a smartphone on August 8, 2021 after an encounter with Assurance Wireless at Walmart Supercenter on Princeston in Orlando, Florida. There were two people there qualifying for the phone. After giving them all my information, I qualified. however, they were asking for $50.00 dollars for the phone that I did not have. Thats the reason I qualify.
My application was approved on line and was told that I would get a phone with the unlimited service, unlimited talk, text and data. I had to wait 5 to 10 weeks. I am still waiting for the phone. I did NOT received the phone. But customer service could not understand that. There were 2 investigation, so they said about phones that were sent. It seems someone does have the service and the phone because I received two letters about not using the phone and that I would loose the service? I do not even have a phone number. I never installed or anything because I did not get the phone.
thank you
Soraida Sanchez
2048 Mercy Dr.
Apt. 305
Orlando, FL 32808
[protected]
Desired outcome:
Get the smartphone with the unlimited service,
Found At: Assurance Wireless: Reviews, Complaints, Customer Claims, Page 17 | ComplaintsBoard