Auto Europe: Reviews, Complaints, Customer Claims, Page 2

AUTO EUROPE:
I am so pissed off about this f****** company policy! No other major company do that! So abusive!
In my case I was supposed to return the car at other country (pick up at Italy and supposely drop-off at Spain) so they would charge 700 euros extra… fine, but sice I returned at the same place this fee shouldnt be aplied, right? WRONG! They want it all and they want it bad! ###!

Please, dont you ever consider to rent a car from the ABUSIVE
AutoEurope! Stay away from them for your own good!

The whole chat with them goes as follow:

###############
###############
Dear Mr Halmenschlager,

As stated in our previous email we are not in the position to refund the unused days. As we are a
tour opperator we are billed by the supplier for the full rental period and this is why this
condition is clearly stated in our voucher at the time of booking.

We regret that we cannot provide you with a more positive answer, however in this case we suggest
that you contact your travel insurance provider.

We thank you for your understanding.

Kind regards,

Arron Estes
Auto Europe Deutschland GmbH
Customer Service Department
Landsberger Strasse 155,
D – 80687 Munich
Registered in Munich, Germany: HRB 149828
Directors: Niall McDevitt, Detlef Hoffmann
Tel.: +49 89 [protected]
Fax: +49 89-[protected]
[protected]@autoeurope.de
http://www.autoeurope.com/choosehome.cfm?homecountry=US
——————————————————————————–
To: “[protected]@autoeurope.de” ,
[protected]@autoeurope.ie
From: [protected]@procob.com
Subject: Re: {2011/01/20-[protected]} autoeuroep 3750201
Dear Mr Estes,

Thats unacceptable. Nobody told me that I could not return the car
earlier, not even at EuropCar. This kind of procedure ( the event of
return the car earlier) is widely used by all major car rental companies.
Please I ask you to look after the best interest of both of us, customer
and provider. Right now I feel very disappointed about this (unfair) rule.
I gently request for an exception on this matter since its the first
(and not only) time I will rent a car using your valuable services.

Hope you understand my situation and looking forward hearing from you
again.

Regards,

Gustavo

Em 11/02/2011 08:45, [protected]@autoeurope.de escreveu:
> Dear Mr Halmenschlager,
>
> Thank you for contacting Auto Europe.
>
> We are very sorry to inform you that based on our terms& conditions none used days are none
> refundable as we are a tour opperator we are billed by the supplier for the full rental period.
>
> The terms& conditions are clearly stated on the rental voucher. We have also added the
> corresponding excerpt to this correspondence.
>
> [GENERAL TERMS]
> * Auto Europe has no cancellation fee when Auto Europe is advised 48 hours prior to the reserved
> rental start date. Auto Europe does not charge any
> amendment fee up to 48 hours prior to rental start date however should a reservation be amended
the
> client will have to pay the rate available at the time of
> change. Should the customer cancel less than 48 hours prior to the reserved rental start date a
> cancellation fee equal to the first 3 days of the rental will be
> charged. In case of a cancellation due to officially acknowledged Force Majeure Auto Europe will
> waive the cancellation fee and charge an administration fee of
> €30/GBP25 only. Auto Europe does not refund any unused days if the customer does not show up, shows up late or returns the vehicle early. Regarding all of
> the above, the customer is always free to prove lesser cost.
>
> We’re sorry that we are unable to give you a positive reply.
>
> If you have any further questions please don’t hesitate to contact us
>
> Kind regards
>
> Arron Estes
> Auto Europe Deutschland GmbH
> Customer Service Department
> Landsberger Strasse 155,
> D – 80687 Munich
> Registered in Munich, Germany: HRB 149828
> Directors: Niall McDevitt, Detlef Hoffmann
> Tel.: +49 89 [protected]
> Fax: +49 89-[protected]
> [protected]@autoeurope.de
> http://www.autoeurope.com/choosehome.cfm?homecountry=US
> ——————————————————————————–
> To: “[protected]@autoeurope.com”, [protected]@autoeurope.de
> From: [protected]@procob.com
> Subject: Re: {2011/01/20-[protected]} autoeuroep 3750201
> Hello!
>
> Attached to this message goes the receipt of the return of the car in
> Rome Fiumicino Airport (EuropCar) at 29.02.2011 – 14:51 which means that
> I used the car for only 4 days.
> My booking was for 11 days plus the drop-off at Barcelona’s Airport but
> I had to change that and return the car earlier.
>
> The thing is: AutoEurope charged in my credit card the total amount of
> the booking ( $1.854, 86 euros in 21/01/2011), but since I have changed
> the returned date and place I request that AutoEurope issue a credit to
> me for the difference between the original cost and the real cost.
>
> Please let me know about this OK? Hope to hear from you soon.
> Thanks!
>
> –
>
> Atenciosamente,
>
> *Gustavo Halmenschlager | *Procob – Soluções para Crédito, Cobrança e
> Proteção a Fraude
>
> Av. Pres. Kennedy, 2498 – Água Verde – CEP 80.610-010 – Curitiba – Paraná
>
> 55 (*41*) *3270.5555* | *Nextel* 55**84***11135* – www.procob.com
> – [protected]@procob.com_
>
>
>
>
>
> Em 25/01/2011 04:31, [protected]@autoeurope.com escreveu:
>> Dear valuable Customer,
>>
>> please call us back to changed your booking!
>>
>> Thanks
>>
>> Best regards,
>>
>> Alessandra Munno
>> Auto Europe Deutschland GmbH
>> Landsberger Strasse 155,
>> D – 80687 Munich
>> Registered in Munich, Germany: HRB 149828
>> Directors: Niall McDevitt, Detlef Hoffmann
>> Tel: +[protected]
>> Fax: + [protected]
>> http://www.autoeurope.com/choosehome.cfm?homecountry=US
>> ——————————————————————————–
>> To: “[protected]@autoeurope.com”
>> From: [protected]@procob.com
>> Subject: Re: {2011/01/20-[protected]} autoeuroep 3750201
>> Hello
>>
>> We are supposed to pick-up the car at 01/24/2011 12:00h but unfortunatelly our Flight company
>> reschedule our flight to tomorrow due to meteorological problems (heavy rain).
>>
>> Is it fine to pick-up the car at 01/25/2011 15:30h ?
>>
>> Please let me know as soon as possible.
>>
>> Thanks!
>>
>> Atenciosamente,
>> Gustavo Halmenschlager
>> PROCOB – Gestão Inteligente de Informações
>> [protected]
>> [protected]@procob.com – www.procob.com
>>
>> Em 20/01/2011, às 09:56, “[protected]@autoeurope.com” escreveu:
>>
>>> Dear Valued Customer,
>>>
>>> Thank you to have chosen Auto Europe.
>>>
>>> All details of your booking are included on your voucher sent to you in a separate e-mail. You
> can
>>> also retrieve this voucher on our website: https://www.autoeurope.com/reslookup.cfm
>>>
>>> Please print it then and present it to our Partner with your driving license (same name as the
>>> voucher) and credit card.
>>>
>>> **It is very important that you read all of the “Terms and Conditions” on your voucher.**
>>>
>>> Please reply or call us toll free if you have any questions.
>>>
>>> Best Regards,
>>>
>>> Alessandra Munno
>>> Auto Europe Deutschland GmbH
>>> Landsberger Strasse 155,
>>> D – 80687 Munich
>>> Registered in Munich, Germany: HRB 149828
>>> Directors: Niall McDevitt, Detlef Hoffmann
>>> Tel: +[protected]
>>> Fax: + [protected]
>>> http://www.autoeurope.com/choosehome.cfm?homecountry=US
>>> ——————————————————————————–
>>> To: [protected]@fctexel.com, [protected]@autoeurope.com
>>> From: [protected]@procob.com
>>> Subject: NEW XML BOOKING 3750201
>>> Please check Voucher # 3750201 SYSTEM:EURO EUR
>>> USER: FCTEXEL
>>> ATTENTION:
>>>
>>> Agency:[protected]
>>> [Car]
>>> PWARZD Mercedes C Class wagon
>>> INCLUSIVE : Y
>>> TRAVEL EAST :
>>>
>>> [Pickup]
>>> EUROPCAR ROME FIUMICINO AIRPORT
>>> IT ROME 24-Jan-2011 12:00
>>>
>>> [Dropoff]
>>> ROME FIUMICINO AIRPORT
>>> IT ROME 04-Feb-2011 12:00
>>>
>>> [FLIGHT]
>>> AZ 00
>>>
>>> [DRIVER]
>>> Name :GUSTAVO HALMENSCHLAGER
>>> AGE : 31
>>> PHONE:+55 41 9684-
>>> EMAIL:[protected]@procob.com
>>> FAX :
>>>
>>> [PAYMENT]
>>> AMOUNT PD: 1364.67 EUR
>>>
>>> [SPECIAL REQUESTS]
>>>
>>>
>>>
>>> QuoteID:[protected]
>>>
>>>
>>>
###############
###############

Found At: Auto Europe: Reviews, Complaints, Customer Claims, Page 2

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