I ordered a hat, it was too small. I needed it in time for the holiday. Immediately, I began the exchange process. The email response stated that is receive a shipping confirmation for the replacement item- it did not state that the new item would ship when the former was received. I inquired with the company a few days later, but they only respond once per day- and their auto response says it could take up to two days because they “like to drink beer and hang out with their families”. Given the circumstance, I placed a separate order for the item, paid rush shipping, dropped the original in the mail, and requested they cancel the exchange. They couldn’t cancel the exchange. That’s fine, but would you believe that the exchange item came quicker than the item I paid extra to receive? And I was still going to have to pay shipping and restocking fees for the original item? They wouldn’t budge. THEN when I attempted to return the extra hat, I couldn’t. Because it was past their 14 day policy. No exceptions. I am completely baffled by this- never have I had such a horrible experience with a company.
Found At: Boston Scally Company – exchange/ return