Carnival Cruise Lines

I recently cruised with Carnival cruise ship Fascination leaving San Juan, P.R. On 11/10/2019 to 11/17/2019. I was assigned a cabin with bunk beds. Both my husband and I have disabilities that prevent us from climbing latter and asked to have our cabin changed weeks before we board the ship. I informed the customer service representative on the phone as soon as we found out the cabin we chose which was by number and floor only had top and bottom beds. Upon booking the website only indicates cabin numbers and not descriptions. We are both on a fixed income and do travel on Carnival and have never had a situation like this happen to us. The representative would just tell us that they will do their best possible to change our cabin. On the week of the cruise the story changed to the ship is full so once we board, see guest services to see if they can help us. Upon boarding, the guest service representative told us they would call us or send us a letter notifying us of the change of cabin. This never happened. We had to all our cabin steward to help us put the mattress of the top bunk on the floor for us. It was humiliating and I had trouble getting up from the mattress on the floor. No one contacted us and I went everyday to customer services to request a cabin or even a trundle bed. I was told they would not even accommodate a trundle bed for us.
This was one of the worst experience we’ve ever had with Carnival. We reached out to the customers with disabilities department only to be shuffled around for a month prior to boarding.
I know that the disability act was enacted to help us with discrimination against us and I’m thinking about contacting them about this situation because the website does not specify certain cabins are not for persons with disabilities.
I really want something done about our experience and be compensated.

If you need to reach out to me feel free
Mrs. Zaida Munoz Cintron

Found At: Carnival Cruise Lines – fascination ship

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