CenterPoint Energy

This company and perhaps others have been supplying power services to the Sterling Pointe Apartments on Dunlap at in Houston th.

I want to make a formal complaint about the amount of power outages that happen to all the apartment sections as well as perhaps only one of the sections with the complex. I have and my daughter and her two little babies will sit sometimes over night waiting for the power to restore. We cannot get I touch with the service provider ever! And the map of the outage is non responsive. There is no information at all even with the staff at the office of. The apartments.

I am contacting you, because the power is out again at the apartments and she and the babies have had to sit in the car to stay warm. She and I are already going through the COVID pandemic and at the very least would like to have our power restored as soon as possible. If this was an every once in awhile situation, we could be understanding with some kind of information about the progress of being restored.

I would like for you to consider this as a formal complaint to look into the service of the provider of this complex and repair or make necessary changes to allow the residents there to have far less power outages. That still have to pay the charges to them.

Thank you Monica Jackson
Parent of a resident at Sterling Pointe Apartments
If you have any questions or inform me when the power is going to be restored please contact me at +[protected].

Found At: CenterPoint Energy – Power outages

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