Chaz Dean Studio

Okay here’s the deal. I love wen hair system but the company is a rip off. I have used this product for a little over a year and will continue to use it on my entire families hair. That includes my 2 girls and my husband but i won’t be purchasing it directly from wen.

Here is why:

First the system has to be used properly. Don’t use it in the recommended way because your hair will fall out or begin to thin.

Second only use the cleansing conditioner and sixteen conditioner together once a week or your hair will become over conditioned.

Third don’t use the cleansing conditioner daily it will break your hair and make it thin or fall out from over conditioning.

Fourth if you use the cleansing conditioner, only use one of the other products like the texture balm or anti frizz don’t use both! If you do using more than one product your hair may become hard or frizzy or break or fall out and thin.

Fifth don’t mix and match wen with other products, the end result will be disastrous.

Sixth do not use the amount of recommended product use half.

Now that i have gone through the don’ts. Lets talk about wen’s pricing and business practices. Like i said this is a awesome product when used correctly. However i believe that wen knowing recommends you use this product in a way that is dangerous and will damage your hair so that they make more money. If you are using the product the way that the company recommends you will run out of product within 3 months if not sooner. Which then wen will mail you a new shipment automatically. I know your thinking well thats great and the way that it should be. Well your wrong.
Take this into consideration:

1st wen tells you that you will pay 29. 99 for the first kit with a membership and then you receive a travel kit plus 2 bottles of cleansing conditioner, 1 bottle of the sixteen sampler. Awesome for the price. They tell you when you receive your second shipment you will receive 3 bottle of cleansing conditioner 1 bottle of sixteen conditioner 1 container of anti frizz (Or whatever product you choose) all for the low membership price of 39. 99. Wrong that is not true. Yes you will receive those products but no they will not be for the low price of 39. 99.
This is how wen gets you. First you will get a shipment with the items you choose and a charge of 39. 99 which they tell you includes the shipping charge. However when you look at the website or the pamphlet they send you it specifically says any purchase over $100 is free, right, wrong. See you think you just paid 39. 99 and that is why you had to pay for shipping but that isn’t true. 28 days after you get charged 39. 99 for the shipment wen will charge you another 29. 99 and then 28 days from that charge you will receive another charge for 29. 99 and by then it will have been 3 months so it will be time for another shipment so within a couple of weeks you will see another charge for 39. 99 and the process will begin again. So you say to yourself where is the membership deal. There isn’t one. Your paying 99. 97 every 3 months for wen products that you don’t need. In addition to the fact that in at least one month you will pay twice. If you use the products the way they recommend your hair will be damaged and will thin and break and fallout. If you try to use the products with other products your hair gets worse. Which i think wen intentionally did to make sure you stick with their line. Not to mention that even if you cancel your order you will still get charged unless you cancel the order before the item is shipped. If not then you are responsible for shipping charges and they will continue to charge you every month unless you call and cancel and make sure they refund the money before its charged. Sounds confusing right but in their system it already has it set up to autocharge so they must go in and refund those auto charges in their system and if you don’t receive a email confirming the cancellation then your membership is not cancelled and you have no proof that you cancelled it and again you will be responsible for upcoming charges.

So in short yes wen is a great hair product if used wisely and not the way the company recommends. However, unless you are willing to deal with the 99. 97 charge over a 3 month period and being charged onto of the charge 39. 99 because the scheduled membership mail out overlaps the monthly charge and the possibility that your hair will be damage if you don’t find a good regimen and it may take up to an additional 3 months to actually cancel your membership then i wouldn’t recommend purchasing this product from wen. Now if the product offer is as a one time fee charge through another company or website then i say go for it. You will just have to play around with the product to figure out whats best for your hair.

Found At: Chaz Dean Studio – Billing practices

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