For over 1 month, the duration of paying for cricket wireless phone service, literally 100% of my calls have been dropped. Following protocol as per cricket wireless, 3 weeks after my initial complaint, cricket wireless exchanged my phone for an identical one. With identical problems, guaranteed dropped calls. Cricket wireless refuses to answer my complaints and yet insists on refusing to reimburse me for my paying for a service that does not work, and, insists on continued payment for further service. There has got to be a class action lawsuit brought against cricket wireless and I highly recommend any person with an account with cricket wireless to pursue a class action lawsuit against this company.