Dis-Chem Pharmacies: Reviews, Complaints, Customer Claims, Page 4 | ComplaintsBoard

Good afternoon

Iam so disappointed with Dischem right now… I just thought I would bring this to your attention as its heartbreaking to know such a big name store could provide such poor, selfish and inconsiderate service.

My daughter is 3 years old known epilepsy patient and has been on chronic medication since she was 1 years old..we always recieved her medication from Disckem Zevenwacht Mall Cape Town and was very impressed with great service that staff deserves to be praised.. however due to COVID and having to relocate to Gauteng I spoke to Dischem Zevenwacht and they suggested that once I get to Johannesburg to go into a nearby store and they would be able to pick up all my little ones information and will be able to continue with supplying me her medication..

However with a sad heart that was not happening… I approached Clearwater mall Roodepoort Dischem for assistance and they turned me away… I however asked the pharmacist to please make sure that they can order as I live down the road and its chronic so I will be collecting from them for the years ahead.she said she will speak to her manager and phone the Monday however that did not happen till Wednesday but I was not to concerned as I was being proactive and did not need the medication immediately and was hopeful they will pull through.. but she called to say they cant help I asked if she knew any other store she just said no.. not very helpful and very inconsiderate… I told her I dont know the area her assistance would be helpful but she was not willing to help..

Obviously being a stressed out mom now as my daughter needs her stuff I decided to go the next day to the mall and took a chance at Clicks around the corner and they assisted me in minutes and without any hassles I had my daughters medication..

My point is it’s so sad that one recieved such poor service and little help from Dischem and right down the passage I recieved excellent assistance which is so concerning..

I really hope this gets brought up and taken further because iam not keeping quiet..

Very upset customer

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Found At: Dis-Chem Pharmacies: Reviews, Complaints, Customer Claims, Page 4 | ComplaintsBoard

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