I purchased a used 2007 Ford Focus in 2010 with 69000 miles on it. After a great deal of convincing by Ricart (which I will never buy a car there again), I purchased a $2100 extended warranty on the car. Yesterday the car started to make noise and began to pull to the right. Turns out the ball joints and links need replaced; which are covered parts under the warranty. Since the car has over 50K miles on it, they are considering this normal wear and tear. Hmmm – the contract does not specify in its exclusions that wear and tear is not covered, its mentioned they cover this in the service agreement; yet its not an exclusion. I bought the car over that mileage amount. I can’t get my money back on the warranty and they made 2K from me for NOTHING. Apparently you have to have a crazy faulty part that didnt break down in the first 50K miles to have anything covered. It is my mission to never purchase a car from Ricart Ford in Columbus, but to ensure that nobody I know or nobody any of my many friends and hundreds of facebook friends never purchase this warranty again.
We are sorry to hear that you were not completely satisfied with your experience. We appreciate your feedback and the opportunity to improve your experience. Please provide your contract number and the best way to reach you to Customeradvocateteam@jmagroup.com.
Leave a comment