Dear Sir / MadamThe email I received statedIf you would like us to cancel your booking and refund to full in voucher, please click here.I paid the following:Total after discount: R 1408.00 eBucks paid: eB 8830 ZAR Paid: R 525.00 405769******3495
BUTMy voucher is only for R1288. (FQXWQZZPNCV2 – R 1, 288.00)Why am I now being paid R120 less.
I would like to state how appalled I am as your email is totally misleading.I would have changed my ticket to another date.See details below.
I trust that the outstanding R120 will be included in my voucher.Looking forward to good customer care and accountability for your email.
RegardsM. Maharaj
BOOKING REFERENCE: 4OAQPJHey MONAWe try at all costs to avoid rescheduling flights, but due to new curfew restrictions we are forced to make these changes. Unfortunately these changes have had an impact on your flight⁄s. We apologise for any inconvenience this may cause.New Flight Details:Date & Time: 2021-08-07 at 06:55:00Route: JNB – DURPlease note that you are not required to make any changes to your reservation, your flight will simply be departing at a new time.When schedule changes are more than 1 hour from the original flight time, and if you are unhappy with the new times, or no longer wish to travel, you have two options available to you:If you would like us to cancel your booking and refund to full in voucher, please click here.
Total cost: R 1408.00Discount amount: R 0.00Total after discount: R 1408.00eBucks paid: eB 8830ZAR Paid: R 525.00 405769******3495
Your refund voucher(s)SEND VOUCHERS TO EMAILActive vouchers:1 ResultVoucher numberVoucher pinOriginal amountBalanceExpiry dateEmailFQXWQZZPNCV2R 1, 288.00R 1, 288.0021 Jul [protected]@gmail.comNotificationThe voucher(s) is valid for redemptionwithin 12 (twelve) months of the issue date.
———- Forwarded message ———
From: Flysafair
Date: Wed, Jul 21, 2021 at 2:30 PM
Subject: FlySafair – Flight Time Changes
To:
FLYSAFAIR IMPORTANT FLIGHT TIME CHANGES BOOKING REFERENCE: 4OAQPJ Hey MONA We try at all costs to avoid rescheduling flights, but due to new curfew restrictions we are forced to make these changes. Unfortunately these changes have had an impact on your flight⁄s. We apologise for any inconvenience this may cause. New Flight Details: Date & Time: 2021-08-07 at 06:55:00 Route: JNB – DUR Please note that you are not required to make any changes to your reservation, your flight will simply be departing at a new time. When schedule changes are more than 1 hour from the original flight time, and if you are unhappy with the new times, or no longer wish to travel, you have two options available to you: If you would like us to cancel your booking and refund to full in voucher, please click here. To make a free change, please request an alternate flight change. If you pre-booked a seat and/or an extra seat, a seat to the same value would have been allocated to you on your new flight. Please check on our My Booking portal for your seat allocation. If you are not happy with it, you can change your seat to one of the same value you prefer, subject to availability. Alternatively, please call our Contact Centre on [protected] for a refund for your seat booking. We apologise for the inconvenience, especially at such short notice. Thank you for understanding. Kind Regards, The FlySafair Team VIEW BOOKING Our customer support team is available from 7 am to 7 pm, 7 days a week Email: [protected]@flysafair.co.za WhatsApp: [protected] Call: [protected] Northern Perimeter Rd Bonaero Park Johannesburg, Gauteng, 1619 South Africa © 2020 – Safair Operations (PTY) LTD
Desired outcome:
A full refund as per your email
Found At: FlySafair / Safair Operations: Reviews, Complaints, Customer Claims, Page 4 | ComplaintsBoard