From: Sharon Kilgore
To: Cerritosgmchummer Dsmessage Service
Sent: Wednesday, April 14, 2021, 06:25:59 PM PDT
Subject: Fw: Rude service agent Gurgen Melkonyan
This letter is being forward over due to the fact I was never contacted by your service manager. I did forget to leave my phone number, but however my email address is just as good. You may contact me Sharon Kilgore [protected].
—– Forwarded Message —–
From: Sharon Kilgore
To: armanmarkian@southcapenske.com
Sent: Saturday, April 10, 2021, 05:10:50 PM PDT
Subject: Rude service agent Gurgen Melkonyan
I writing you to inform you of how rude disrespectful your service agent Gurgen Melkonyan was to me on 04/10/2021 approximately 1:55 pm. I purchase a battery from Penske. The battery is no longer functioning properly AAA has already check it out. I spoke to someone in your parts department and ask them could I just pick the battery up because it is not holding a charge, he inform me I needed to bring the car in or have it towed. I even ask can I just bring in the old battery and get a new one. Why do my car need to go diagnostic test for a battery? I know there are machine for testing batteries only and I a sure Penske have one.
So I was able to get the battery charge so I drove there, Gurgen Melkonyan was so rude to me. He approach me with a attitude that scream why are you here so late. 1:55 pm is not late you close a 4 pm. I was only there for a replacement battery.. All he did was kept telling me you too late we closes, we are behind. Be honest that was not my problem, it wasn’t 3:45 pm, it was his job was to provide excellent customer service to all. It takes all day so what you want to do. I said to replace battery, I know it does not take all day for a battery replacement. Only thing he kept saying you can come back Monday again you can come back Monday walked away. If I was ice and he was fire I would have melted but I am stronger that.
I drove to your place of business seeking help, and I was turned around. Keep in mind my battery is no good. Would I have gotten help if my car would not started? Remember my battery is bad. Would your employees leave a customer stranded, and you are open? And they are there for a replacement battery. This not the way to do business.
He is the one of many faces of this business, and being disrespectfully, rude can hurt a business.
I do expect to hear from you soon.
Sincerely Yours
Ms. Sharon Kilgore
[protected]
[protected]@sbcglobal.net
Desired outcome:
Customer service training, learn to respect and listen to your customer.
Found At: General Motors: Reviews, Complaints, Customer Claims, Page 11 | ComplaintsBoard