Greystar Reviews and Complaints | greystar.com

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Junior Reviewer

Oct 14, 2021

SANDRA H Rpv of O Fallon, MO

SUN RIVER VILLAGE, ST. PETERS MO – OVERCHARGES/FEES/FALSE ADVERTISING

1.0

I rented via web moving from CA to MO. Online photos of units and community look amazing. Not so – the apartment was a dump for over $1500 in a St. Louis suburb. After turning in keys and notifying office of my departure, no final statement received. Now, Sun River has sent this to a collections agency. Information on statement is incorrect, with incorrect move out date, incorrect date of notice, a $100 late fee and fee of $15 Rent Protect Lease Violation Fee (no idea what this is for).

User’s recommendation: SEE YOUR UNIT IN PERSON BEFORE SIGNING.

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ID

#2969805

Review #2969805 is a subjective opinion of poster.

Location

Saint Peters, Missouri

Loss

$331

Preferred solution

Price reduction

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Jun 30, 2022

Marcia D Thr

Everleigh has false advertising, I was told there would be a restaurant and full bar over 1 year ago Who is taking care of the pool when No chemicals have been put in, advertised as 55 active NOT

1.5

It should Not be the residents to tell No management that No chemicals have been put in pool Dogs the smell is terrible where accidents happen not cleaned. No maintenance to speak of Now Many people are fear of dogs They continue to advertise False advertising Why tell residents false things! 55 Active Community Not ready nursing home, ambulance comes 3 week People make this place lets not lose more

User’s recommendation: You need to speak to a few residents, false advertising, nice people who live here.

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#3720788

Review #3720788 is a subjective opinion of poster.

Location

Barnstable Town, Massachusetts

Preferred solution

Let the company propose a solution

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New Reviewer

Jun 30, 2022

Ronnie M Upb

30 day vacancy from Overture for Mental Health Disability

1.0

During my 4 years residency I was discriminated against at Overture Crabtree because I had mental health disabilities which manifested itself in outbursts which was not understood by prior management. I notified Landlord Tenant Commission from the start of my residency because of being hassled re: my service dog and was verbally abused, the physically abused. I was eventually legally given a 30 day vacancy.

User’s recommendation: Persons with mental health disabilities in the Overture Crabtree are discriminated against.

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#3719469

Review #3719469 is a subjective opinion of poster.

Location

Raleigh, North Carolina

Pros

People my age

Cons

Poor management

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New Reviewer

Jun 15, 2022

JOSHUA T Pje

Bad company to work for or rent from

1.0

Greystar is the worst company to work for. i worked for them for almost two years before i was fired for expressing my concerns about a fellow employee who was under investigation for thefts on the property i worked for.. i was also told i was going to get said…

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#3672203

Review #3672203 is a subjective opinion of poster.

Location

Houston, Texas

Preferred solution

Apology

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Jun 05, 2022

PissedConsumer3641793 of Highland, IN

Unbelievable experience

1.1

Needed temporary housing for 3 months while looking around in a new area for a permanent option, so signed a lease for that length of time…gave 30 day written notice and they suddenly say they need 90 day notice on a 3 month lease…never heard of such a clause…so then they bill me for $3000 and keep my deposit…mind blown..

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#3641793

Review #3641793 is a subjective opinion of poster.

Location

Highland, Indiana

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May 09, 2022

PissedConsumer3557095 of Marlborough, MA

Poor management and business tactics

1.9

1. Looked at an apartment, put money down on certain apartment, then was lied to by calling me and saying other apartment was rented to another after I already did online deposit. 2. Lied to about new apartment would be the same and it was far from it. 3. Had to argue…

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#3557095

Review #3557095 is a subjective opinion of poster.

Location

Marlborough, Massachusetts

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New Reviewer

Apr 26, 2022

dawn s Vte

Management complaints

1.6

I had originally moved into this complex with a friend of mine and our agreement to live together did not work out so the complex said that they could put me into a different unit on my own and help me with the initial fees for moving in and such since I had already…

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#3517101

Review #3517101 is a subjective opinion of poster.

Location

Gainesville, Florida

Preferred solution

Apology

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New Reviewer

Apr 13, 2022

Holly D Bwl of Tulsa, OK

Horrible company & management

1.0

Update by user Apr 13, 2022

Never rent here!!

Original review posted by user Apr 13, 2022
The office is full of liars. The staff is incredibly lazy & rude. They refuse to complete necessary repairs to my apartment, although they raised my rent $200 since taking over my complex. They also continue to violate ADA federal regulations, despite complaints made directly to the office regarding my disability. I have contacted city officials, as no response or resolution has been made.

User’s recommendation: Never rent from Greysyar.

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ID

#3483303

Review #3483303 is a subjective opinion of poster.

Pros

Greystar has zero respect for their customers

Cons

Additional charges for bogus reasons

Incompetence of billing staff

Worse place to live

Loss

$2500

Preferred solution

All of the above!!

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New Reviewer

Apr 05, 2022

Millicent E H

Advance Notice of End of Lease termination

1.0

When I called and pressed 1 for residents it hung me up automatically why I have no clue can anyone shed some light in this. Has this happened to anyone else?? Also has anyone ever received an Advance End of Lease Termination? How can I argue this notice! Thank you, MH

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#3461619

Review #3461619 is a subjective opinion of poster.

Location

Allen, Texas

Preferred solution

To be able to renew my lease

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Apr 02, 2022

PissedConsumer3455433 of Austin, TX

Because I’m really pissed off

1.0

It’s about lack of service around these apartments the managers don’t know how to manage these apartments. They need to go back to where they done their classes for management cuz they sure don’t know what they’re doing. I asked for someone to come and check my heater thermostat and the lady in the office tell me that she doesn’t think it’s an emergency but I’m freezing my *** off how did she figure? Cuz she sitting in the office warm that’s why.

User’s recommendation: If you can help it don’t move in any of these apartment complexes.

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#3455433

Review #3455433 is a subjective opinion of poster.

Location

Austin, Texas

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New Reviewer

Apr 02, 2022

Wilma b Pxi

Reason for my review is because I am pissed off

1.1

I call this morning and spoke to the woman in the office. I told her that my heater was not working and in other words she told me oh well. She didn’t come out and say it but she may as well have. She told me that she would put in a service request and that it might…

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#3455415

Review #3455415 is a subjective opinion of poster.

Location

Austin, Texas

Preferred solution

I would like to get my heater on

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Verified Reviewer

New Reviewer

Mar 28, 2022

Nicole R Emz

Horrible Experience

This place is the absolute worst – if you’re in the market to lease a property and it’s being managed by Greystar run far away as fast as you can. I moved out of my apartment on January 15, 2022 and received an email from accounts receivable stating that I owe them…

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#3442184

Review #3442184 is a subjective opinion of poster.

Location

Fort Worth, Texas

Cons

Incompetent management team

Front office staff is really rude

Customer service maintenance

Loss

$350

Preferred solution

Apology

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New Reviewer

Mar 24, 2022

Succ M

Poor Company Management

1.1

I know people that have worked for this company over the years. There is always talk of the people that manage the properties being very picky about the way the apartments look to the point of waiting until they get the one model apartment to the persons specific…

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#3432215

Review #3432215 is a subjective opinion of poster.

Location

Austin, Texas

Cons

No customer service at corporate level

Discrimination

Upkeep shortcuts

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New Reviewer

Mar 20, 2022

Ed T Jbg

Management Has No Concern About The Residents

1.2

I do not live in the Liberty Pointe Apartments in Bethel Park but my elderly aunt has lived there for approx. 7 years. Greystar is the third company to own this property since she has lived there. They recently raised her rent $65/month. We both felt that was an…

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#3420677

Review #3420677 is a subjective opinion of poster.

Location

Bethel Park, Pennsylvania

Pros

Location

Location of property

Cons

Total ignorance of upper management

Preferred solution

Price reduction

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Mar 19, 2022

PissedConsumer3418224 of Colorado Springs, CO

Fraudulent charges 1+ year after moving out

I moved out of a Grey star building more than one year ago. After moving out, I received an email claiming I owed more than 500 dollars in utility charges. I showed them receipts and time stamps of all my utility payments and assumed the issue was resolved. Now, more…

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#3418224

Review #3418224 is a subjective opinion of poster.

Location

Colorado Springs, Colorado

Pros

Greystar has zero respect for their customers

Cons

Dishonest employees

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Mar 13, 2022

lucia m Jxc

Denial rental application poor credit

My application was denied because of poor credit, although I have a section 8 voucher and I have been at my current apartment for 3 years with out missing a payment or never been late on my rent. I recently payed off my tv, my furniture and my phone never late or…

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#3403325

Review #3403325 is a subjective opinion of poster.

Location

San Francisco, California

Pros

Maintanance men

Income discrimination

Were mean

Cons

Not willing to with me

Disregard

Preferred solution

Let the company propose a solution

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