Hazelton's

Horrendous experience. Customers beware. St. Nicholas gift basket for Christmas had a confirmed date of Dec 23rd. Website claims same date free hand delivery in the GTA with orders over 100 dollars. Paid $114 (mostly for the promise of the expedited delivery) – more than twice the value of the goods included. No delivery until now. Office claims to be open, nobody answers the phone. Phone routing system is not working.
Live chat with the agents (at least half a dozen attempts) resulted in nothing but lying agents, promising that the gift basked it already out for delivery. After filing cancellation request and a transaction dispute on Paypal, – Hazeltons proceeded with UPS label creation despite several requests to cancel delivery. Unacceptably rude staff. Email response when finally arrived – not signed and not a word of apology.

Found At: Hazelton’s – Hazeltons gift baskets

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