Hotels.com

Hi, here is my situation – booking # [protected] on July 12, 2021 with Hotels.com:
– I make a booking on hotels.com for one night (same day)
– after the booking Hotels.com called me two times (I missed those as was on the road)
– as I did not receive those call, I came to the hotel (Country Inn & Suites by Radisson, Elizabethtown, KY (1194367)) and woman at reception told me that they were overbooked and have no room for me and that Hotels.com called me.
– we had to book another hotel (with two children, at night)
– later I received an email from Hotel.com sent me an email saying that “Country Inn & Suites by Radisson, Elizabethtown, KY (1194367) has informed us they’re unable to accommodate your reservation because they have overbooked their property and the room you booked is not available.”
– next day I saw that my card was charged by hotel.com for the night that they have cancelled.
– we contacted Hotel.com and after one and a half months of back and forth they said “This is regarding your refund request for your hotel reservation at Country Inn & Suites by Radisson, Elizabethtown, KY. We have attempted to contact the property, unfortunately, we were unable to contact the authorize person for a refund. In this case, we are sorry to inform you that we will need to abide by the terms and conditions of the booking which states refunds are not allowed.
If you like, you can contact the property and ask for refund. Kindly reply to this email and provide us the name and the position of the approver and we will coordinate it again.
We are hoping for your kind understanding in this matter.
Thanks for choosing Hotels.com.
Sincerely,
Charmaine R.
mnlcremetio
Hotels.com Customer Support Team”

Please kindly help us to get a refund from Hotels.com – they have charged us for the night that they have cancelled.

Thank you,
Galyna Novokhatka

Found At: Hotels.com – Charge me for the night that they have cancelled and do not want to return it

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