My husband and I reserved two rooms through at Hotel Indigo New Orleans. Called the hotel eight days later to ensure a smooth trip only to find out that only one room had been reserved. After two hours on the phone with to work out the issue we ended up cancelling our reservation with insisted on charging us a cancelation fee for their mistake. We cancelled four days before our scheduled arrival because of their mistake and they want to charge us a cancellation fee?! Pure insanity. I feel as though the is scamming people. I am now disputing the charge with my credit card company. This is completely unfair. Our two reservation numbers are #R2590059571 and #R2590060802. What you are putting my family through is completely unethical, return all of our funds.

Found At: HotelValues – Hotel reservations

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