My advice, don’t buy anything from IKEA. Their product is inferior, order and payment processes are clumsy and deceptive and their customer service is basically missing in action. I went to their Calgary store today to purchase and pickup a bookcase. I got there, the line-up was long and it was rainy and cold. I decided to use Click and Curbside pickup to avoid the cold. I am old and suffer from pneumonia. I ordered it online using my smartphone and chose curbside pickup for the $5.00 fee. My order was processed successfully and my credit card charged including the curbside fee. I texted them for pickup and they said that I ordered for next day pickup. This is a lie. On the online app there is a very obscure line (drop-down text box, the service manager showed me later) that asked you when you will pick it up. It is not obvious and it defaults to the next day unknown to me. This is ridiculous. I waited in the lot for a long time, texting them and they asked me to come back the next day. I chose online pickup for the very reason of convenience and timeliness. None of their advertising, either in store, online or curb signs indicate that you cannot pick it up the same day you ordered. The order confirmation and invoice was immediate, yet I never received confirmation that my order was available for pickup until five hours later. I have been charged the fee for no value received. IKEA is a bunch of cavalier crooks. They will squeeze any penny from you without any additional value provided. I will never buy anything from them again. Prior to this incident, I purchased two bookshelves in-store from them this week and this would have been my third one. Never again. Their customer service was cavalier about it didn’t seem to give a damn about any help or refund of my $5.00 fee for which I received zero value. Not to mention, I have to repaint the first bookcase I purchased because the paint is coming off where slivers of wood are chipping off. My advice, don’t buy anything from IKEA. Their product is inferior, order and payment processes are clumsy and deceptive and their customer service is basically missing in action. I spent the whole day attempting to buy this product with no result in the end. These guys are a complete waster of time. I am convinced that this is part of their business plan; low prices, pay your people poor wages, low quality products and inferior, untrained and unskilled customer service staff. You get what you pay for, nothing! Go to a value store instead.
Found At: IKEA – Service