Most helpful review
Nov 14, 2022
Vickie H Amy
Funds not added to inmate account
1.0
I added funds to my son’s account so he can call me at 7:30 a.m. this morning and I have not yet received anything he cannot make a call I would like a refund.
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ID
#4144312
Review #4144312 is a subjective opinion of poster.
Preferred solution
Full refund
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Verified Reviewer
Nov 27, 2022
Angela H Mlv
Refund
I have 20 dollars on Vanderburgh county jail for a phone number I no longer have nor do I know anyone in that jail anymore. Can I please get a refund or put the money on another service like visitation minutes?
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0
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ID
#4173523
Review #4173523 is a subjective opinion of poster.
Location
Shelbyville, Indiana
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Nov 26, 2022
PissedConsumer4170933 of Lynn, IN
Thank you fr customer service
I was having trouble trying to schedule visit on web site. A young lady named Melissa helped me Walked me thru steps , aided in paying visitation time n was overall helpful n polite. Thank you
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ID
#4170933
Review #4170933 is a subjective opinion of poster.
Location
Lynn, Indiana
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Verified Reviewer
Nov 25, 2022
Kelsey D Rqx
To put money on an account
I went to put money on his phone account but it put it on his texting account. I need my money refunded
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0
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ID
#4167787
Review #4167787 is a subjective opinion of poster.
Location
Lincoln, Nebraska
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Verified Reviewer
Nov 22, 2022
Melissa C Ozk
Refund or swap account
2.1
I put $10 on my old cell number,, & I’m not sure if I can jus swap it over to my new phone number or put the 10$ on my email I jus don’t want it to be wasted &/or someone else get that phone # & use my 10$ …
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0
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ID
#4162406
Review #4162406 is a subjective opinion of poster.
Loss
$10
Preferred solution
My 10$ off my old phone account nd put either to my new number or onto my email ??
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Verified Reviewer
Nov 20, 2022
Miami Fgg
To be able to pay for food orders. adifferent way than listed
1.0
I don’t know anything about your ways of paying for food orders. Why can’t a card be used, its a shame you have this site and not work with us people we want to be able to send our loved ones food, but you make it hard. I wish the hail would allow another company in would so order from it because I know secure pack is a worthy company of my business
User’s recommendation: Don’t use.
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0
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ID
#4157624
Review #4157624 is a subjective opinion of poster.
Location
Jackson, Tennessee
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Verified Reviewer
Nov 15, 2022
Amanda B Fgk
Visits
1.1
Visitation…went for my visit and when I got there wasn’t able to have my visit because there wasn’t enough kiosks …so u r over scheduling visita for people and they are not able to be seen.. And in my case it was BS because I live outta of town and had to drive to the facility for nothing waisted my time and my money and gas.
User’s recommendation: Make sure it able to have the visit before u go.
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ID
#4147933
Review #4147933 is a subjective opinion of poster.
Location
Terre Haute, Indiana
Pros
Pro is it does help in all other ways except visitation
Cons
Scheduling visits
Loss
$50
Preferred solution
Full refund
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Nov 02, 2022
PissedConsumer4117904 of Hephzibah, GA
Ive put money on the wrong phone service
By accident I put $45.99 on the wrong phone service. Friday at 7:10 . Pm. I’ve been trying to get my money back and there not responding. Globaltel.net is where I accidently sent my money and still haven’t heads anything. So please help me get my money. Thank you Tommie Redfern
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ID
#4117904
Review #4117904 is a subjective opinion of poster.
Location
Hephzibah, Georgia
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Verified Reviewer
Nov 02, 2022
Nishant Zgg
Inmate didn’t receive his money for commissary
I put 30$ on Kyle Varners inmate account for commissary at Calhoun County Jail, Anniston, AL on 10-29-22. He hasn’t received the funds as of 11-02-22.
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ID
#4117820
Review #4117820 is a subjective opinion of poster.
Location
Brighton, Colorado
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New Reviewer
Oct 23, 2022
Joanna W Rat
Put money on the phone
I want my money back to my card tried to put phone time on my son’s account it went to messages please refund to my card
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0
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0
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ID
#4097709
Review #4097709 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund
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Oct 22, 2022
PissedConsumer4094625 of Springfield, IL
Need to change email
1.0
No one changed it and now I had to call again and wait long timeanonhold now it’s saying my phone number not right
User’s recommendation: Answer the calls.
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0
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0
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ID
#4094625
Review #4094625 is a subjective opinion of poster.
Location
Springfield, Illinois
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Oct 20, 2022
PissedConsumer4091941 of Terre Haute, IN
Horrible business
Ive purchased phone minutes and Im unable to receive calls from my 65 year old father that just wants to talk to his grand children.
User’s recommendation: Seek other providers.
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0
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0
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ID
#4091941
Review #4091941 is a subjective opinion of poster.
Location
Terre Haute, Indiana
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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New Reviewer
Oct 07, 2022
Becky C Kpl
Refund
Agent added funds to phone, but I wanted them added to chirp. So I added more funds and requested a refund.
User’s recommendation: Make sure the agent understands what you want done.
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0
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0
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ID
#4055748
Review #4055748 is a subjective opinion of poster.
Pros
Help and no help
Cons
Alcohol
Loss
$37
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Sep 18, 2022
PissedConsumer3975037 of Elmhurst, NY
I absolutely love your system your program I love how it works I am upset that I have been trying to visit my husband for a week now and I’ve been unable to do so
3.6
I have done everything that you have asked of me to do to be able to visit my husband he was in the Henry County Jail so is my mother yet another neither of us are approved and we were unable to visit him I would be grateful to have it fixed
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0
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0
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ID
#3975037
Review #3975037 is a subjective opinion of poster.
Location
Elmhurst, New York
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Verified Reviewer
New Reviewer
Sep 09, 2022
Aaron H Rnx
Visitation approval
2.0
I’ve been trying to visit with my fiance and it seems like I can get no help with this I had an issue with my account and went through the process witch was crazy but finally I got someone to help thank you to her she knows who she is but now I have to get reapproved and once again it seems no one once to help will someone please help me please my name is Aaron Holley check my account and get back with me ASAP please
User’s recommendation: I will recommend if the help me.
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0
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0
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ID
#3940777
Review #3940777 is a subjective opinion of poster.
Location
Houston, Texas
Pros
Talk to loved ones
Cons
Hold forever
Loss
$50
Preferred solution
Approved
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Verified Reviewer
New Reviewer
Sep 09, 2022
Kavish Ars
Where does left over money i paid on phone account go,when inmate is released
Where happens to remaining money on an account, where inmate is released from incarceration??what happens to remaining money in an inmates prepaid phone or commissary account when they are released?does the remaining money left on an inmates account get returned back to them.after inmates is released?
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ID
#3940411
Review #3940411 is a subjective opinion of poster.
Location
Greenwood Village, Colorado
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Found At: Inmate Sales Reviews | inmatesales.com