JPMorgan Chase: Reviews, Complaints, Customer Claims, Page 4 | ComplaintsBoard

On January 12, 2022 we scheduled a payment to Lowes through Chase Bill Pay.

The transaction # [protected] in the amount of $60.00 is shown on my bank statement as paid.

I thought that the payment went through OK and that everything was handled.

On January 30th I was notified that no payment was made on our Lowes account in January and we were past due.

I immediately contacted Lowes and gave them the transaction # and the amount of $60.00 and the date paid.

They said they had not received that payment and asked me to contact Chase Bank and ask them to send a fax showing the transaction was paid from our Chase bank account.

Chase informed that they could not send a fax as requested and all they could do is refund the payment in 3-5 days.

I asked them where did the money go and all I got was that they did not have a courier signature and Lowes did not have a record of the courier delivery.

As a result of this, I cannot prove payment was made and I have a late payment and my credit has been reduced and my payment is being increased.

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Found At: JPMorgan Chase: Reviews, Complaints, Customer Claims, Page 4 | ComplaintsBoard

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