Reviews, Complaints, Customer Claims, Page 20 | ComplaintsBoard

Dear Sir / Madam,

I am writing to you to raise an issue about: Only part of our refund from our holiday cancellation was paid to us or I was not given the correct information by your worker.

The issue that I have experienced was:

I had to cancel our holiday to Ibiza recently as myself and boyfriends jobs would not allow us to do the 10 days isolation on return and the country had changed to amber. We are also only 23 so we do not have the opportunity to have our second jabs until the end of august. I spoke to the customer service helpline and a refund was processed as the hotel were still allowing cancellations. He did inform me we would not be able to be refunded the flight money which totalled around 200 pounds, this was already frustrating however we had no choice as we also were not able to move the holiday to next summer which he had also informed me. 1153 was refunded to me when the total cost of the holiday was 1632 GBP.

It occurred around 2021-07-16

This is extremely frustrating to me because when I spoke to the representative on the phone he assured me that we would only lose around 200 pounds (the total of the flight money) and instead we seem to have lost around 500, which as young people having just left university we really cannot afford.

We would like this refunded as I am sure you can understand and am very dissatisfied with the customer service for this company. It now also seems impossible to be able speak to anyone on the phone.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Clare Carnighan

Booking Reference [protected]
Refund not fully paid

Flat B,
51 Bennerley Road London
SW11 6DR

Desired outcome:
Our money to be fully refunded (minus flight cost) as promised.

Found At: Reviews, Complaints, Customer Claims, Page 20 | ComplaintsBoard

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