December 03 2017
To whom ever it concerns,
“My Not So Wonderful Experience With McDonald’s Restaurant #10943 on video”
I visited the 9607 E Independence Blvd McDonald’s in Matthews NC 28105
today at 10:23 am . I ordered in the drive thru 2 Bacon egg & cheese, 4 hashbrowns, 1 sausage McGriddle & 2 sausage burritos. I payed for my food at the first window and went to the second window to receive from a McDonalds employee 1 bacon egg & cheese biscuits .I told the McDonalds employee I have a bigger order, the 1 sandwich is not mine. The McDonalds employee then handed me another bag. I always try to at least briefly count the quanty of items in the bag which was 9 total. I did not check each sandwich but at least it was more than 1 bacon egg & cheese that I previously was offered. I took my McDonalds bag of food home to find out it was still wrong. I ordered 2 Bacon egg & cheese biscuits, 4 hashbrowns, 1 sausage McGriddle & 2 sausage burritos. I received in my McDonalds bag 2 Bacon egg & cheese biscuits, 4 hashbrowns, 1 sausage McMuffin & 2 sausage burritos. I immediately went back to McDonalds to the drive thru to inform them of the 1 sandwich that was prepared wrong that I received 1 sausage McMuffin & ordered 1 sausage McGriddle. The McDonalds employee asked if had my receipt. I said no I could not find the receipt the McDonalds employee told me to drive forward the manager would help me. I stop at the first window and asked the Mcdonalds Cashier if she remembered me she said yes. I told her what I ordered and the amount and she printed my receipt. I then went to the second window and a Hispanic woman named Norma which was the McDonalds General Manager came to the window. I handed her the receipt and told her they had gave me the 1 wrong sandwich I ordered sausage McGriddle and I received 1 sausage McMuffin. The McDonalds Genaral Manager looked at the receipt and said they charged you for a McMuffin and you got a Mcmuffin. I told her I ordered a McGriddle . The McDonalds General Manager said we repeat your order at the drive thru and at the first window. I said, she did repeat the order at the drive thru but the cashier did not repeat the order at the first window. I told her it sounded like she repeated it correct at the drive .I said regardless, I ordered a sausage McGriddle and received a sausage McMuffin . The McDonalds General Manager told me she could not help me. I said fine. I ordered a sausage McGriddle so charge me for it again if thats the only way I’m going to get what I ordered . The McDonalds General Manager charged me again for another sausage McGriddle. I told the McDonalds employee that I want the receipt for the sausage McGriddle I just ordered .The McDonalds Employee went to hand me my receipt I noticed that there were about 9 receipts still attached to each other when she tore my receipt loose. I then new why I didn’t have my receipt from my previous order.I Immediately new not only was my order wrong but they are not giving there customers there receipts because there still attached to each other hanging out of the register.I told the McDonalds General Manager that I want McDonalds corporate Phone # .The General Manager gave me a local phone #.I asked the McDonalds General Manager again is this McDonalds corporate phone# she said yes. I new this was a lie because of the area code of the phone# .I told the McDonalds General Manager I was going to call corporate about my experience and I would never eat McDonalds again. The McDonalds General Manager just shrugged her shoulders. I looked at my rear view mirror at the line behind me thinking the McDonalds General Manager does not care about me or the drive thru line that was already terrible and getting worse every second we where arguing. I said your going to let $1.00 profit run a customer away and the McDonalds General Manager again just shrugged her shoulders. The McDonalds General Manager said there’s the phone # make your complaint.
Order#78 @ 10:23am on 12-03-2017
McDonalds Restaurant #10943
9607 E Independence blvd Matthews NC 28105
[protected]
Found At: McDonald’s: Reviews, Complaints, Customer Claims, Page 80 | ComplaintsBoard