On the 4th February 2022 we applied for upgrade on line. Numerious call were made to follow up the application and I was told that the application is still at the credit check. On 14th of February 2022 I receiv a call from MTN call centre agent telling me she is going to assist me in upgrading over the phone. The deal was explain to me terms and condition were explain to me. I as then told that I will rceived the updrgaed phone in vife to seven working days. On 22 February 2022 I phone MTN customer care and was again told me application is still with Credit Check. I did told them we updraded over the phone on the 14th February 2022 and was then told to phone Mondo on line. I phoned them spoke to customer care agent after telling him the hole story he checked and said the application is still with credit check. I then aske to speak to a manager because I want to request the recorded of the updarge on the 14th February 2022 He told me the manager is on a onther call and Ihe drOp the phone.