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New Reviewer
Jan 19, 2023
Terria Nie
Still not had a reply to my complaint
1.0
Parcel not delivered to address despite invoice stating it had not I haven’t got another 100 symbols to use. Thoroughly discussed at this customer service
User’s recommendation: Don’t bother.
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ID
#4307103
Review #4307103 is a subjective opinion of poster.
Location
Solihull, Solihull
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Verified Reviewer
Jan 25, 2023
GREG F Tvt
Total indifference to goods theft
1.0
Goods purchased and Paack logistics claimed delivery.i refuted this and informed them that my video surveillance could disprove their delivery they then said they couldn’t verify and had no proof of delivery the claimed that they are investigating but after 3 further requests still no response the supplier awaits clearance!
User’s recommendation: Don’t use.
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ID
#4320789
Review #4320789 is a subjective opinion of poster.
Location
London, England
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Jan 19, 2023
PissedConsumer4306702 of Hackney, United Kingdom
Driver to call me when delivering my package
This is my delivery address N12 9EN, let deliver to neighbour Dry cleaners or call 0780449**** i don’t know how to reach your company so am trying everything
User’s recommendation: I can’t say yet.
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ID
#4306702
Review #4306702 is a subjective opinion of poster.
Location
Hackney, Hackney
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Verified Reviewer
New Reviewer
Dec 26, 2022
GREG F Rek
Courier theft
1.0
Update by user Dec 26, 2022
No response but claim item delivered but no proof of delivery by NIE or passport number
Original review posted by user Dec 26, 2022
Does your company advocate theft for Christmas as a promotion to gain employees or is your whole company an Aladdin’s cave for larceny?รจยฟยรฆยยฏรฉยยฎรฅยฑยรงยยตรจยฏยรฏยผยรฅยยรคยฝย รงยยรจยทยรจยธยชรคยปยฃรงย ยรฏยผยCNES0050604****รฏยผยรจยฏยทรฅยฐยฝรฅยฟยซรจยยรงยณยปรคยปยรคยปยฌรฏยผยรฅยพยรฅยยฐรจยกยฃรฆยย this is the link for my stolen delivery which either you or your thieving courier has stolen, you claim honesty as your brand what a bunch of thieving bastards Happy Xmas *** Greg Fleming
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ID
#4246320
Review #4246320 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
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Verified Reviewer
New Reviewer
Dec 24, 2022
Gaelle V
No means to contact the delivery man who lies
My delivery was programmed today, between 9.00 and 22.00 the december 24th. I received a message at 9.33 that the delivery will back the 26th because nobody would be at home. It’s false, false and false : me, my 2 sons, my husband and my dog were at home. The man is never came deliver and there are no phone, nothing to call. So now the christmas gift for my mum is desd !
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ID
#4242641
Review #4242641 is a subjective opinion of poster.
Location
Bordeaux, Gironde
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Verified Reviewer
New Reviewer
Dec 17, 2022
Ramiro M Gny
Lost package
I am ramiro martinez. I sent an item to veronica vera, order number is 60007****. It looks like the package was labeled with the wrong address. According to the status, it is “receiver refused”. I spoke to veronica and she never got her order. Her address is 2 josep caminals apt 1 Barcelona, spain 08510 I could not find any phone number or point of contact for the warehouse responsible for mislabeling the package. Please advise.
User’s recommendation: Have better traceability and communicate with customer before returning item.
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ID
#4225671
Review #4225671 is a subjective opinion of poster.
Location
Los Angeles, California
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Dec 09, 2022
PissedConsumer4202449 of Wombourne, United Kingdom
Delivery
Absolutely awful delivery company, every single time i have a delivery and it says Paack i am filled with dread as i know i’m not receiving that parcel. every other company find my address fine except Paack, absolutely fed up with it. You can’t even talk to anybody about it
User’s recommendation: Avoid.
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#4202449
Review #4202449 is a subjective opinion of poster.
Location
Wombourne, Staffordshire
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Nov 22, 2022
PissedConsumer4161870 of Trigueres, France
Parcel not delivered
1.0
My parcel has not been delivered after 5 days, no status update on their site, no telephone number to call to find out where my parcel is. Worst transport company I have ever had to deal with, certainly do not recommend this company
User’s recommendation: Do not do service with this transporter.
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ID
#4161870
Review #4161870 is a subjective opinion of poster.
Location
Trigueres, Loiret
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Verified Reviewer
New Reviewer
Nov 15, 2022
Alex A Tvq
The courier will not bring your parcel, but simply cancel it
1.0
They don’t deserve a single star. The courier didn’t even try to deliver my package, just canceled my order. The support team responds for a long time and does not solve anything. They just throw up their hands. I’m amazed at how disgusting your job can be.
User’s recommendation: do not use their services.
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ID
#4146174
Review #4146174 is a subjective opinion of poster.
Location
Alicante, Community Of Valencia
Loss
$60
Preferred solution
Deliver product or service ordered
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New Reviewer
Nov 10, 2022
Patt Isr
Delivery
The worst company of costumer delivery. No contact and late for delivery even if you pay for express!
User’s recommendation: Worst company.
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ID
#4135756
Review #4135756 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
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Nov 07, 2022
PissedConsumer4129828 of London, United Kingdom
Iรขยยm delivered package
Hello I made an order with the retail store ZARA and the driver was unable to deliver my package. They said my door number was not on the delivery note? My Order No. 530******** My address is: 61 Hamilton Terrace London NW8 9RG EMAIL: Lorena.pessu@***.gov.uk Phone: 0793297**** Can you please let me know when they will be able to deliver my package? Thank you in advance Kind regards Lorena
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#4129828
Review #4129828 is a subjective opinion of poster.
Location
London, England
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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New Reviewer
Sep 13, 2022
isabel t Udc
Resolved: Amazon delivery
Update by user Oct 13, 2022
Product delivered.
Original review posted by user Sep 13, 2022
Terrible tracking system, my delivery never arrived. Pack kept sending me messages that delivery was unsuccessful because no one was home. I was home, waited for three days, also have surveillance cameras, and no one came to the door.
User’s recommendation: Do not recommend using this company.
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ID
#3953504
Review #3953504 is a subjective opinion of poster.
Location
Ribeirao, Braga
Preferred solution
Apology
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New Reviewer
Sep 05, 2022
Lenetta Ytm
The delivery driver lied I am at home he never rang my buzzer never came to my front door I am not happy with this service this is not the first time this company has done this to me please look into
The delivery driver lied I am at home he never rang my buzzer never came to my front door I am not happy with this service this is not the first time this company has done this to me please look into it. My intercom is working my front door ring bell is working so why is he saying that he came and there was no one to receive the parcel Im not having this.
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ID
#3924690
Review #3924690 is a subjective opinion of poster.
Location
London, England
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New Reviewer
Aug 24, 2022
Nana N Unf
I havenรขยยt received my package as sent in your email
I received an email that Order number 210055****77 has been delivered to 11 Myddleton road,London N22 8LP, N22 8LP UK,London. Yet there was no one at home as at that time. There was no proof of delivery and I expect Paack to send the package back to the sender so that I can be entitled to my refund
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ID
#3886680
Review #3886680 is a subjective opinion of poster.
Location
Accra, Greater Accra Region
Preferred solution
Deliver product or service ordered
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New Reviewer
Aug 04, 2022
Susan D Cdx
Delivery did not happen
Notification received that Nespresso box delivered but it certainly did not arrive at my house so where is it ?
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ID
#3822477
Review #3822477 is a subjective opinion of poster.
Location
Wandsworth, England
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Jul 30, 2022
PissedConsumer3809190 of Porto, Portugal
Nรยฃo prestaram o serviรยงo de entrega
1.0
Estive 2 dias em casa a espera e nรยฃo nada. Xxxxcccbbbbbcxxxxxhhhhh HHHHHJjjllllkkjjjjjuuuh TtYTTTTTyyyy
User’s recommendation: Nรยฃo contratem o serviรยงo.
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ID
#3809190
Review #3809190 is a subjective opinion of poster.
Location
Porto, Porto
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