I am one frustrated customer!
I ordered a fridge from the Paramus location on 1/29. I actually called the two day to cancel because we saw the same fridge at Lowe’s for a cheaper price. The person on the phone told me, no … INSISTED that they would actually be able to meet the price as well as offer free delivery and free old-fridge removal like Lowe’s AND would be able to beat Lowe’s delivery time by two weeks. (Lowe’s has told us 3 weeks, while p c richard & son told us 1 week).
Ok, everything sounded good to go, so we didn’t cancel our order. The person Joe Botros Jr. 8246 on the phone said that it would take 3 business days to issue the credit to our credit card. After checking my statement online and giving them a couple more days to do the adjustment, I finally had to call after waiting a total of 2 weeks. It was then and there they issued my credit over the phone.