I ordered a fall arrangement to be delivered to my daughter on 11/6 for her birthday. They were not delivered and when I contacted the 800 customer service (which by the way it was obvious that they were in India, Pakistan, or the Phillipines or somewhere OUTSIDE the U.S.) on 11/6 starting at 7 pm EST the so called service was appalling and totally incompetent. I was on the phone for at least an hour being passed around from representative to representative and a Ms. Susie said she was messaging the local FL florist to upgrade the arrangement and make sure it was delivered today 11/7 by 4 pm-it was not. and as I write this it is 6 pm. Now I have spent another hour going from 1 rep to another and when I was transferred to someone name Jenny supposedly in the US, in CT, I was disconnected after going through my whole story yet again and having her tell me that the local florist was just not answering.