This complaint is about Rent a Center. I used the Elizabeth St, New Brunswick, NJ 08901 location for this rental, but that center has closed and the telephone number has been disconnected.
I rented a recliner/rocker because my husband was coming home from a rehab center. It was delivered to my house January 21 or 22, 2021. The Agreement # is [protected]. The weekly rental is $25.64 plus a service charge for a weekly total of $28.84. THE RECLINER WAS PICKED UP BY RENT A CENTER ON FEBRUARY 16, 2021. However, EVERY WEEK SINCE they are charging me. $28.84.
I have written to the company via email once, two more written complaints sent via their website “contact us” function. I can’t call New Brunswick because the phone has been disconnected. To date they owe me $490.28 and every week it goes up. I contacted the New Brunswick location before they closed and was sent an email saying the problem was fixed. NO IT WAS NOT? I have received no refund and they are still charging me. I called the corporate Customer Service number and SS on hold for more than 1 hour and I finally hung up.
Please help. If this doesn’t work, I’m going to Better Business Bureau and the NBC TV hotline for help.
Anna Aschkenes
191 Gatzmer Ave, Jamesburg, NJ 08831

Found At: Rent-A-Center – Charging me weekly rental when the item was picked up by rent a center 17 weeks ago they owe me $490.28

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