Rent-A-Center

This complaint is about Rent a Center. I used the Elizabeth St, New Brunswick, NJ 08901 location for this rental, but that center has closed and the telephone number has been disconnected.
I rented a recliner/rocker because my husband was coming home from a rehab center. It was delivered to my house January 21 or 22, 2021. The Agreement # is [protected]. The weekly rental is $25.64 plus a service charge for a weekly total of $28.84. THE RECLINER WAS PICKED UP BY RENT A CENTER ON FEBRUARY 16, 2021. However, EVERY WEEK SINCE they are charging me. $28.84.
I have written to the company via email once, two more written complaints sent via their website “contact us” function. I can’t call New Brunswick because the phone has been disconnected. To date they owe me $490.28 and every week it goes up. I contacted the New Brunswick location before they closed and was sent an email saying the problem was fixed. NO IT WAS NOT? I have received no refund and they are still charging me. I called the corporate Customer Service number and SS on hold for more than 1 hour and I finally hung up.
Please help. If this doesn’t work, I’m going to Better Business Bureau and the NBC TV hotline for help.
Anna Aschkenes
191 Gatzmer Ave, Jamesburg, NJ 08831
[protected]@verizon.net

Found At: Rent-A-Center – Charging me weekly rental when the item was picked up by rent a center 17 weeks ago they owe me $490.28

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