RentalCars.com

On 4/30/2020 I rented a toyota corolla from rental cars.com for 6/13/2020. The amount charged to our credit card at that time was $177.66
The car rental company was easirent. We were to pick up this car at fort myers airport in florida.

Upon arrival we were instructed to go to the car rental area. Once there we followed the signs to the fox and easirent area, where there was a sign to press the black button for service/pick up. The black button did not work. My husband and I waited with our two kids in the rain for over an hour!

Finally, we walked back to the rental car area, where we were told that there is no easirent cars at that airport, and they encounter this situation often.

In the meantime, we tried numerous times to call the number we were given. We did reach the rentalcars.com customer service agent who also tried calling easirent with no success. She apologized and advised us that she would make notes in our file for a credit, but that the credit could not be issued until the end of our trip.

I am requesting a full refund.

Many thanks,
Kimberly oxandale
148 prairie ridge road
Salina, ks 67401
[protected]

Found At: RentalCars.com – Car rental

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