Hi to those whom may concern,
I wish to highlight this incident and request immediate attention and solution! Please relook at this situation by referring to my customer service report number: [protected] and provide me a SOLUTION!
I’m a new applicant for an RHB credit card and have been told that my application has been approved in November 2020 and I shall wait for the delivery of the card (as i opted for courier the card to my mail address). However, i have received a call from RHB at Sungai Besi branch on 1st Dec saying that my RHB credit card had been courier back to the HQ due to no one collecting the card. I was caught in shock as I didn’t receive any call regarding the card collection upon the card delivery, and I was asked by the bank officer to call the credit card customer service care to cancel that card but to reissue a replacement card. I proceeded on the same date to call the customer service line and the replacement card was said to have been done and I shall wait for 7 working days to receive the replacement card.
I called the customer service line to check my card’s whereabouts and was told that my card was only processed on 3 Dec and I shall wait for 7 working days for its delivery.
I called the customer service line on 10 Dec and to my surprise, I was asked to wait since the replacement card was shown in the system that it has courier. Then I patiently waiting until 20 Dec and there wasn’t have any news and i decided to call the customer service line again, to my disappointment, the customer service officer told me that as the system showed that the delivery would be on 22 Dec and the customer service officer asked me to call the line again if i didn’t receive my replacement of credit card on 22 Dec.
Today I called again because I didn’t have any news of the card, and to frustration, I was asked by another customer service officer to wait for another 4 working days so she could check where my replacement card is, which was claimed on the way for delivery. No one knows what happened to my replacement card!
This is my first time applying for an RHB credit card and the whole process is so horrible and the service is extremely poor, up-to-date this situation isn’t being solved and worst, I’m left helplessly without knowing what else could i do besides waiting. I’m in need of the credit card but this process has caused me to have to delay my plan.
I strongly urge and request your highly effort to sort out this matter and provide me a solution, I have lost my patient in waiting!
Regards,
Ms Teow
Call # [protected]
Desired outcome:
Get ready my replacement credit card and i shall collect the card in person at the bank and no more delivery
Found At: RHB Bank: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard