Rogers Communications

11:07 AM
ALAN
Why am I being charged a late payment fee for a new account for which automatic payment was authorized.
11:29 AM
Yash
Hello Alan. You have reached Yash from Rogers in Toronto. Your Residential Solution Specialist. Thank you for taking the time to connect with us. How are you today?
11:29 AM
ALAN
OK
11:30 AM
Yash
I can certainly look into your account, services and check that for you Alan.
11:30 AM
Yash
I am sending you a timed secure form, please complete that for me. As it will allow me to authenticate your account.
11:30 AM
Yash
If a form requesting your personal information does not appear, please click here to open it in a new tab.
11:33 AM
Yash
I have received your information, Thanks for providing it. Please give me a couple of minutes to look into this for you.
11:34 AM
Yash
So Alan you are referring to your Ignite Bundle Services right?
11:35 AM
ALAN
yes
11:37 AM
Yash
Thanks. So please allow me to connect you with my colleagues in Ignite Care team. Rest assured, you won’t have to repeat your inquiry and my colleague will try to help you promptly.
11:37 AM
Yash
I am now connecting you with my colleague. Please do not close this window. I appreciate your patience whilst the transfer is taking place. Have a fantastic day !
11:38 AM

You are being transferred, please hold for the next available representative
12:06 PM
ALAN
One hour to get a response to a single question is too much. I will refer it to corporate HQ.
12:11 PM
Terri

Hi, I’m Terri from Rogers Live Chat Team in Toronto. May I have your name please?
12:14 PM
Terri
I’m sorry if you’re having issue with the live chat. Are you still with me?
12:16 PM
Terri
I hope you are okay. I haven’t heard from you for a while. I can definitely wait for a couple more minutes for us to connect. Please let me know.
12:18 PM
Terri
I’m sorry, I have not heard from you for a couple of minutes. I apologize we could not continue, please note that I am going to close off this conversation now. Here are some of the ways you can reach us: Live chat (), 7 am – midnight, 7 days a week.
This chat session has ended. Thank you for contacting Rogers.

Found At: Rogers Communications – Late payment charge. Live chat:

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