Shein Reviews and Complaints | shein.com

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Jun 03, 2020

Mia S Djb

Missing package

2.8

Okay , ive email shain , called fed ex over and over waiting for hours just to get ahold of someone. I have tried to contact shein through their social media. i have tried everything. i order from shein all of the time , the first 2 times i ordered it came in a week…

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41 comments

Sep 13, 2022

PissedConsumer2249052

#2249052

Okay, so you failed English Composition 101.

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Shein is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.

ID

#1964462

Review #1964462 is a subjective opinion of poster.

Service

Shein Shipping Service

Pros

Never got my clothes

Style of the clothing

Good price

Cons

Delayed delivery

Poor customer service

We are not able to contact with shein customer service by phone

Loss

$180

Preferred solution

Deliver product or service ordered

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Sep 29, 2022

Donna A Fiw

NO PACKAGE RECEIVED

Never received my package. Sent to wrong address. Would prefer a refund. ORDER #GSUN3N29200MB3V PURCHASED 9/13/2022 SUPPOSED DELIVERY 9/21/2022 WRONG ADDRESS- 9801 HALDEMAN AVE D102 CORRECT ADDRESS- 9805 HALDEMAN AVE D102 9801 HALDEMAN AVE DOES NOT HAVE THE PACKAGE. I WANT A REFUND.

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ID

#4031498

Review #4031498 is a subjective opinion of poster.

Loss

$34

Preferred solution

Full refund

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Verified Reviewer

Sep 29, 2022

Anelys S

ORDEN NO RECIBIDA

Buenas tardes, El motivo de mi correo es para validar donde está mi paquete, he realizado dos pedidos con ustedes en la dirección que tengo resgistrada y me han llegado con normalidad, ahora realice un pedido #GSUN3C32M001AT4, donde me indica que no existe tal código…

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ID

#4031455

Review #4031455 is a subjective opinion of poster.

Pros

No service agent

No telephone contact

Cons

Good clothes

Good prices

Loss

$85

Preferred solution

Deliver product or service ordered

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sep 29, 2022

Gillezia M

The verification code

3.0

Come on I really need my items what is this verification code thing I cant get it help pleasewhy Is my order on hold? Please plz plz plz plz plz plz plz plz plz plz plz assist assist assist assist please please assit

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ID

#4031242

Review #4031242 is a subjective opinion of poster.

Loss

$17000

Preferred solution

Deliver product or service ordered

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Sep 29, 2022

Annya C

Have not received my order that I already paid for

Do not order from sheinMy shein order is saying undelivered. Can the delivery person go back to delivery my order? If not I want a refund.

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ID

#4031153

Review #4031153 is a subjective opinion of poster.

Loss

$103

Preferred solution

Full refund

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New Reviewer

Sep 29, 2022

Valerie C Sdz

Missing items on delivery

2.0

Hello, Order number GSUN3305X002UJF was not processed correctly. I am missing two shirts. SHEIN rolled cuff dolman sleeve solid top in olive green SHEIN mesh insert solid top in dusty pink. How do we move forward to resolve this? Thank you

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ID

#4030687

Review #4030687 is a subjective opinion of poster.

Preferred solution

Deliver product or service ordered

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New Reviewer

Sep 29, 2022

Kirstin S Fld

Damaged item

3.8

I received the clothing item damaged and the item is out of stock, but I want to repurchase it. So will I be able to get a new pair

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ID

#4030664

Review #4030664 is a subjective opinion of poster.

Location

Cape Town, Western Cape

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Sep 29, 2022

PissedConsumer4030625 of Dalton, GA

Because I can’t get answers

I haven’t received my refund I was informed that I might’ve accidentally sent it back to you but I sent you my PayPal information I need my refund rerouted back to my PayPal account

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ID

#4030625

Review #4030625 is a subjective opinion of poster.

Location

Dalton, Georgia

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New Reviewer

Sep 29, 2022

Taylor B Nmv

Missing one item

1.0

I ordered two items from this site and Im wondering why they didnt get shipped together. Where is my other dress. Not even happy with the purchase I will never order from here again

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ID

#4030545

Review #4030545 is a subjective opinion of poster.

Loss

$30

Preferred solution

Full refund

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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New Reviewer

Sep 29, 2022

Kiawana B

Stolen clothes

I’ am very highly upset been crying all morning I ordered my baby 8 outfits from. Them order me 4 all my packages are gone like the wind money gone cany contact nobody at all no number to reach anyon e chat agent want call nobody this is the most hurtful *** ever especially wen I done paid my dam money I’m very upset IM CALLING BBB TO HAVE THIS COMPANY *** DOWN AND ALSO BOUT TO SUE THE OWNER FOR PAIN N SUFFERING

User’s recommendation: I WILL NEVER RECOMMEND SHEIN TO NOBODY.

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ID

#4030111

Review #4030111 is a subjective opinion of poster.

Loss

$180

Preferred solution

Full refund

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New Reviewer

Sep 29, 2022

Ubaid Z Vyh

Order late

3.7

Sir i ordered 5 pieces but i received 1 piece only i want to ask when my order products will deliver through GlS in portugal .

User’s recommendation: Its good but slow service.

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ID

#4029547

Review #4029547 is a subjective opinion of poster.

Pros

Late response

Loss

$40

Preferred solution

Deliver product or service ordered

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Sep 29, 2022

PissedConsumer4029097 of Pretoria, South Africa

My payment doesn’t wanna go through

3.9

I’m trying to pay but it’s keep on saying error format but I’m putting in my correct details so I don’t know what to do next I’ve been trying to pay with my siblings cards but did the same..

User’s recommendation: It’s awesome.

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ID

#4029097

Review #4029097 is a subjective opinion of poster.

Location

Pretoria, Gauteng

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Verified Reviewer

New Reviewer

Sep 28, 2022

Sheri S Vhf

I’m not able to find my orders where did they go? Im not able to track them at any time online will i get my orders I spent a lot of my money with this company and need all the things I paid for !

I hope they all get to me ! Otherwise I have no way of tracking my packages and if my package is lost I lost my money too and the product so I wish there was a number to call or someone to help with these issues on wheres my stuff some of my packages I saw I was told had been delivered and it hasnt been delivered yet why is that? I hope my package is not lost I have no tracking numbers I need my tracking numbers for my orders!!!

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ID

#4028497

Review #4028497 is a subjective opinion of poster.

Pros

Cheap prices

Cons

No customer service

Preferred solution

Deliver product or service ordered

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Sep 28, 2022

PissedConsumer4028183 of Cockburn Town, Turks And Caicos Islands

I didn’t receive my package

My name is Erlande Dorsainvil and I didnt receive my 11 piece of packages. I really need assistance. I had put a wrong address by mistake

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ID

#4028183

Review #4028183 is a subjective opinion of poster.

Location

Cockburn Town, Turks And Caicos Islands

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Sep 28, 2022

PissedConsumer4028142 of Miami, FL

Bad review. Still waiting for my order

I have not received my package. It is 6 times. Either refund or for package to be delivered. I need a response.

User’s recommendation: Not good.

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ID

#4028142

Review #4028142 is a subjective opinion of poster.

Location

Miami, Florida

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Sep 28, 2022

PissedConsumer4027994 of Brooklyn, NY

Order not received and returned GSUNU442****K3P

I made an order. The order was returned to sender by the post office. I never received my order. To make matters worse is I was still charged for the order. I have repeatedly attempted to contact shein and requested a refund. I want my money back. Its been almost 90 days. Im feeling like your company has robbed me, and without my refund. Thats exactly whats been done. I hate bad business..your company is guilty of that

User’s recommendation: Run while you can.

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1 comment

Sep 28, 2022

Response

#2257434

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar.

We’ll offer a proper solution for you asap. Thank you and have a nice day!Please enter 【Contact Agent】and submit a ticket to us.

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With Company Response

Shein is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.

ID

#4027994

Review #4027994 is a subjective opinion of poster.

Location

Brooklyn, New York

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