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New Reviewer
Sep 09, 2022
Mary T Nhd
To change or cancel order
4.4
Problem while placing order. Did not intend to sign up for rewards/unable to cancel. Sale code was not applied. Order was about $20 over amount it should have been.
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ID
#3940358
Review #3940358 is a subjective opinion of poster.
Loss
$20
Preferred solution
Price reduction
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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nov 27, 2022
Yolanda A Mqh
Did not receive my order
I did not receive my order I called customer service they said it was delivered but I never received my items could you please replace my order honestly I did not receive my order
User’s recommendation: Did not receive my order.
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ID
#4173517
Review #4173517 is a subjective opinion of poster.
Location
Hercules, California
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Verified Reviewer
Nov 23, 2022
Yolanda A Mqh
Did not receive my order
I called weeks ago because I have not received my order I did try calling several times and no response, If it was delivered I never received the my items can someone please help or am I gonna lose out Can someone please respond I ordered 3 items I checked with the mailman andHe didn’t remember seeing anything so what do I do at this point
User’s recommendation: I called several times and was not able to get through most of the time I left messages.
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ID
#4165923
Review #4165923 is a subjective opinion of poster.
Location
New York, New York
Loss
$28
Preferred solution
Deliver product or service ordered
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New Reviewer
Oct 22, 2022
Jerlene Fjm
The wrong telephone number was given
This telephone number is no longer in service, I need to reach Stein Mart customer service, what number should I call?
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ID
#4095493
Review #4095493 is a subjective opinion of poster.
Location
Palm Coast, Florida
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Sep 12, 2022
PissedConsumer3951952 of Albany, NY
I ordered dresses and was sent the wrong size. Canรขยยt get in touch with anyon
1.7
When I called the support # I was put through to a operator selling an emergency necklace. Still havent resolved my issue! Will never order from them again
User’s recommendation: Stay away from their website.
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ID
#3951952
Review #3951952 is a subjective opinion of poster.
Location
Albany, New York
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New Reviewer
Sep 11, 2022
DAcosta
HORRIBLE!!!
1.0
There is absolutely NO Customer service! DO NOT buy anything from them! They will no honor returns for credit given.
User’s recommendation: They do not respond to request for returns.
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ID
#3946706
Review #3946706 is a subjective opinion of poster.
Location
San Antonio, Texas
Cons
Stole by money
Loss
$150
Preferred solution
Deliver product or service ordered
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New Reviewer
Sep 02, 2022
Jackie M Ezc
Merchandise e credit card not working called follow their questionnaire to be able to call and provided number message number dialed isnรขยยt in service
1.0
Merchandise e credit card not working called follow their questionnaire to be able to call and provided number message number dialed isnt in service
User’s recommendation: Donรขยยt accept Stein Mart merchandise e cards ask to be return to your original method of payment.
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ID
#3915881
Review #3915881 is a subjective opinion of poster.
Pros
Nice store
Loss
$48
Preferred solution
Full refund
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New Reviewer
Jul 09, 2022
Zorica I
Iรขยยm not satisfied with your customer service
1.0
I unsubscribed few weeks ago, and Im still receiving emails from you.i dont want to be charge for things I dont need. Thank you, and I hope you will take me out from your list.
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ID
#3745804
Review #3745804 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Is that hard to understand that I want to unsubscribe to your advertising.
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Jul 02, 2022
PissedConsumer3724686 of Myrtle Beach, SC
Questions Would not give me my money back for a return that I returned and they said that I did not return it and it was in March is in June and I had already threatened X away so theyรขยยve screwed me o
1.0
Would not give me my money back for a return that I returned and they said that I did not return it and it was in March is in June and I had already threatened X away so theyve screwed me out of $290
User’s recommendation: No one of my friends forever will order from there again.
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ID
#3724686
Review #3724686 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
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Jun 24, 2022
PissedConsumer3701225 of Philadelphia, PA
I have tried to unsubscribe for months!!!! Please take me off your list
1.0
If someone had been reading my complaint, it would have been settled! I only want to be unsubscribed from your emails!!!
User’s recommendation: Donรขยยt sign up for emails. Youรขยยll never be able to stop.
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ID
#3701225
Review #3701225 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
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New Reviewer
Jun 22, 2022
Vivi A Lnb
Impossible to return purchase or communicate with a person
I bought two pairs of jeans size 10. Received order the end of May. One pair came size 4 !!! The other size 10 but you could put two of me in it! I started trying to find a way to return the items for a refund. I have now had six or seven on line chats wigh customer service reps where they asked for my name, email and order number, i probided everything. Then i started emailing support@***.com, six times back and forth they are reviewing my case To this moment , nothing!!!
User’s recommendation: Do not patronize Stein Mart!!!!!
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ID
#3696674
Review #3696674 is a subjective opinion of poster.
Pros
Steinmart customer since before 2016
Good value
Cons
Unable to reach customer service
No good phone number to contact customer service
Preferred solution
Full refund
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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New Reviewer
Jun 22, 2022
Candice B Xlp
No one has responded to my computer. Itรขยยs been months!!!!
1.0
I have been trying to unsubscribe to your emails for months Ive done everything that Ive been asked to do and no one will accommodate this I am so sick of this. Please please disconnect me from your emails
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ID
#3695642
Review #3695642 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
I want to UNSUBSCRIBE from your emails
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New Reviewer
Jun 21, 2022
Shannon G Nbf
Issues with return
1.0
I have been unsuccessful in being able to return two item. I have called – no one e we answers. I emailed – never for a response. The online service for Steinmart is awful. And they charge you to return items. Terrible.
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ID
#3692349
Review #3692349 is a subjective opinion of poster.
Pros
Good value
Cons
Terrible return and online service
Loss
$120
Preferred solution
Full refund
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This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New Reviewer
Jun 14, 2022
Vivi A Ujc
I cannot return an item because noone is responding and sending me a labeli think now that we can only shop on line they are scamming the customers
3.3
I have chatted on like with two or three of their reps at least four different times regarding the anove. I have sent them all the info they asked for. I am tired of begging for a label to return the merchandse . Next step is the BBB
User’s recommendation: Do not shop at Stein Mart ever again.
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ID
#3671347
Review #3671347 is a subjective opinion of poster.
Pros
Good value for an affordable price
Cons
Cannot find anyone to resolve a problem
Poor communication
Preferred solution
Full refund
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May 22, 2022
PissedConsumer3598455 of Myrtle Beach, SC
Worst store ever!! They just took 290.00 from me !! They are saying i never returned the items do not buy from them online !! Not the same as the real Steinmart
Took my money and And said that I never return the items was back in March I have no proof of this right now so hes getting ready get my 290 90 now he said i never returned the items out of the car because I didnt return the items!! Do not buy from them!!!
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ID
#3598455
Review #3598455 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
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May 04, 2022
PissedConsumer3542829 of Palm Desert, CA
Terrible customer service. Did not receive total order!
1.0
Ordered two pair if same pants totally g $93.01. Only received one! Impossible to reach a person. Have sent of ten texts and still not resolved!
User’s recommendation: Do not order online! Terrible customer service!
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ID
#3542829
Review #3542829 is a subjective opinion of poster.
Location
Palm Desert, California
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Found At: Stein Mart Reviews | steinmart.com