I am sending this message to tell you how disappointed/angry I am with the Viking River Cruises. On Jan. 27, 2020, I had booked a Waterways of the Tsars (booking #5922596) with my friend Shery Jeffery. When the Covid pandemic happened, we were given the opportunity to cancel the cruise at no cost to me.
In December 2020, I notified Viking that I was cancelling my part of the cruise. Sheryl Jeffery continued with the booking and added her husband Terrence South in my place. On Jan. 13, 2021, Sheryl Jeffery was informed that Terrence South would be charged the same fee as I was, $6, 899. I was told by multiple agents (Gus on 12/15/20 and Sally on 1/13/21) that I would receive a refund of $150 and a voucher of $100.
On Jan. 30, 2021, I received a check for $100. On 2/1/21, I called Viking and spoke with Keyana who informed me that Sheryl Jeffery had been undercharged by $50 and that $50 of my $150 refund was applied to that account. She also informed me that my only option was to get that $50 from Sheryl Jeffery. A few minutes later, I called back and spoke with Scott explaining how dissatisfied I was with that option and questioned why I had to correct a problem that Viking had created. He told me that unless I got Shery Jeffery I told Scott that I wanted an email from Viking clearly stating that I needed to fix the problem that Viking caused by getting the remaining $50 from Sheryl Jeffery. Scott told me that he could not do that so I asked to speak with his supervisor.
I waited on hold for over 15 minutes and finally spoke with Veronica, his supervisor. Again, I was told the Shery Jeffery’s account for the Waterways of the Tsars was under charged $50 and that if I wanted the $50 of my refund, I needed to get it from Sheryl Jeffery. I am very upset that I have to get the remaining money from Shery Jeffery since Viking made the mistake in not charging the correct amount for Terrence South. I do not understand how Viking’s mistake is my problem. Although Veronica was sympathetic, the only other option she could afford me was to increase my refund but decrease the $100 voucher to $50. I told her that was not an option. I asked to speak to her supervisor, Veronica informed me that her supervisor, Laura would get back to me in the next 24 hours. I told Veronica that I could not believe that Viking could not resolve this to my satisfaction as it was only $50 and that the PR that this problem was causing was certainly was not worth it, I am planning on telling as many people as possible about this situation
Found At: Viking River Cruises – Full refund not received from cancelling a river cruise.