Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard

Oh where do I start?!? I have been a customer of Vitacost for the past 5+ years, trying to order from other retailers outside of Amazon. On 5-11-21 I place my usual order for items I needed, roughly $78 worth of goods. On 5-12-21 my items were shipped. On 5-15-21 the package was sent back to Vitacost due too damage caused by FedEx. On 5-19-21 at 0957 I get my first email from Trina at vitacost acknowledging the damaged package and that all items I had ordered were out of stock and I would get a refund. Then at 1028 on 5-19-21 I get another email stating all the items that I ordered have been re-ordered and would be shipping in 1-3 days. Then at 1117 on 5-19-21 I recieve a 3rd email informing me that one of the items were out of stock and would be removed from my order and that I wouldn’t be charged for it. On 5-21-21 my second shipment. On 5-26-21 the day my package was to arrive, I checked the Fedex tracking to notice yet again that my package had sustained damage and had to be returned to Vitacost, at which point I contacted Vitacost customer support to let them know the 2nd package was also damaged, in hopes they would send a replacement out much sooner than waiting for the damaged package to return before sending out. It took Vitacost customer service until JUNE FIRST to respond to me with a canned response from Jamie that I would be getting a refund in 2 business days, nothing else. What does this mean? That Vitacost blames me for the poor packaging and or the shipping practices? They no longer value me as a customer? I have not a clue.. So I ordered from Amazon and got my order in 2 days.

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Found At: Reviews, Complaints, Customer Claims | ComplaintsBoard

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