Still waiting for a response.
——– Forwarded Message ——–
Subject: Re: Fwd: Re: Asking for help and assistance
Date: Tue, 12 Jan 2016 19:38:15 +0200
To: [protected]@wellsfargo.com
> ———- Forwarded message ———-
> From: TV
> Date: 23 Dec 2015, 17:26 +0200
> Subject: Re: Asking for help and assistance
>
>> To whom it may concern.
>>
>> We were wondering if it perhaps would be possible to get an acknowledgement that you have received our correspondence and could you also kindly let us know whether or not we can expect a reply.
>>
>>
>> Sincerely,
>>
>>
>> On 17 Dec 2015, 12:35 +0200, wrote:
>>> To: Mary T. Mack, President and Head of Wells Fargo Advisors, LLC
>>>
>>> Dear Mary T. Mack –
>>>
>>> I will keep this as short as possible so not to waste your time.
>>>
>>> Back in 1988 we decided to invest long term in the U.S. with A.G. Edwards, which was then later acquired by Wells Fargo Advisors.
>>>
>>> During this time the accounts values have fluctuated a lot. Advise was given to invest in Putnam funds, which went through a tough time and a lot of value was wiped out, and individual stocks which were solely managed by your advisors.
>>>
>>> Now we are being told that we need to move away and that no advise will be given because the accounts are below the minimum amount a foreign account should be, despite the fluctuations over the past 27 years. The account valuations have been the responsibility of your advisors, because they made the investment choices for us.
>>>
>>> From a tax point, we cannot just liquidate our accounts and transfer the cash to another country and it is very difficult to open another investment account in the U.S.
>>>
>>> What is even more confusing is the fact that Wells Fargo still allows foreigners to open brokerage accounts in the U.S. which have a much lower value than our accounts?
>>>
>>> This seems rather inconsistent.
>>>
>>> All we are asking for is for Wells Fargo Advisors to help sort this out professionally and responsibly, given that they have created and managed these portfolios, and charged their fees for over 27 years. Liquidating accounts that are trading at an all time low certainly doesn’t show that your firm is taking responsibility.
>>>
>>> We are desperately looking forward for some understanding and that somebody is appointed to work this out sensibly, showing us the respect of having been loyal paying clients for over a quarter of a century, not even complaining about the poor performance of the portfolios.
>>>
>>> —
>>>
>>> Sincerely,
>>>
Found At: Wells Fargo Advisors: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard